Quality of Service Report for Major Tech Companies

Strategic Insights -

On August 12th, 2006, Busi-Bee.com conducted a website quality of service report for six major tech companies: Apple Computer (NASDAQ: AAPL), Microsoft (NASDAQ: MSFT), Lucent (NYSE: LU), Level 3 Communications (NASDAQ: LVLT), LookSmart (NASDAQ: LOOK), and Amazon.com (NASDAQ: AMZN). The report analyzed data from 18,376 samples collected throughout the day of August 11th, 2006, and ranked the companies based on their quality of service (QoS).

Key Takeaways:

  • Apple Computer (NASDAQ: AAPL) provided the best overall quality of service, with a ranking of 99.826% and average latency of 0.495 seconds.
  • Microsoft (NASDAQ: MSFT) and Lucent (NYSE: LU) also provided excellent quality of service, with rankings of 99.826% and 99.652% respectively, and average latencies of 0.572 and 0.653 seconds.
  • Level 3 Communications (NASDAQ: LVLT) had a QoS ranking of 98.957%, but had an unreachability issue at 11pm with a latency of 2.619817 seconds.
  • LookSmart (NASDAQ: LOOK) had a QoS ranking of 96.325%, with an average latency of 5.313 seconds and several hours with unreachable server access.
  • Amazon.com (NASDAQ: AMZN) had the lowest QoS ranking, with a score of 92.334%, and several hours with unreachable server access.

Statistics:

  • Apple Computer's best response hour was at 12pm with minimum and average latencies of 0.023362 and 0.907904 seconds respectively.
  • Microsoft's best response hour was at 2am with minimum and average latencies of 0.065911 and 0.276315 seconds respectively.
  • Lucent's best response hour was at 12pm with minimum and average latencies of 0.019522 and 1.091534 seconds respectively.
  • Level 3 Communications' average latency for the day was about 0.917 seconds, with a mean latency of 1.745 seconds.
  • LookSmart's average latency for the day was about 5.313 seconds, with a mean latency of 36.552 seconds.

Sources:

  • M2 COMMMUNICATIONS LTD, "eAccounts.NETwork: Busi-Bee.com website quality of service report for Saturday, August 12th, 2006"
  • http://www.busi-bee.com/reports/