Quavo Unveils Enhanced AI Capabilities for Dispute Management Platform

Strategic Insights -

Quavo, a disputes technology partner and advisor for financial institutions, will unveil enhanced AI capabilities for its flagship dispute management platform, QFD, live at FinovateFall in New York City. The company has reported that these advancements continue to refine and elevate the way financial institutions resolve disputes. Quavo's AI-powered platform streamlines the entire dispute lifecycle with intelligent automation trained on over 20 million real-world cases. Today, QFD powers dispute operations for more than 50 issuers and processors representing 500+ financial brands, and enables institutions to reduce manual effort, accelerate resolution times, and deliver consistently superior accountholder experiences.

Key Takeaways:

  • Quavo's AI-powered platform, QFD, is designed exclusively for financial institutions and streamlines the entire dispute lifecycle with intelligent automation trained on over 20 million real-world cases.
  • The latest release introduces Advanced Intake Deflection and Investigation AI, enabling institutions to make strategic, high-impact decisions in the first 48 hours of a claim.
  • The platform reduces manual effort, accelerates resolution times, and delivers consistently superior accountholder experiences.
  • Key capabilities include reducing invalid disputes, dynamic AI questionnaires, preventing friendly fraud, AI-guided fraud investigations, and a fraud scoring system.
  • Quavo's platform is powered by over 20 million real-world cases, providing insights to walk users through critical investigation steps and assess and confirm friendly fraud.
  • The 18-point fraud scoring system, co-developed with 8 issuers, assesses and confirms friendly fraud to prevent costly disputes.

Statistics:

  • Quavo's AI-powered platform, QFD, powers dispute operations for more than 50 issuers and processors representing 500+ financial brands.
  • The platform is trained on over 20 million real-world cases.
  • The 18-point fraud scoring system is the result of co-development with 8 issuers to assess and confirm friendly fraud.
  • The first two days after a fraud claim is submitted are make-or-break for issuers, according to David Chmielewski, CPO and Co-Founder at Quavo.

Sources:

  • Quavo, a release, no date provided.
  • David Chmielewski, CPO and Co-Founder at Quavo, quoted in the release.