Racotek's Wireless Data System Successfully Installed at U S WEST Communications

Strategic Insights -

U S WEST Communications, a leading communications company, has successfully implemented Racotek's wireless data system to enhance its field service operations. The system, which utilizes Global Positioning Satellite (GPS) technology, enables field technicians to receive mission-critical information in real-time, allowing them to resolve network problems more efficiently. This implementation marks a significant milestone for Racotek, as it is the first customer to leverage GPS technology for field service management.

Key Takeaways:

  • Racotek's wireless data system has been successfully installed at U S WEST Communications in Omaha, Neb., enabling the company to communicate with field service technicians in real-time.
  • The system utilizes GPS technology to match service calls to the nearest qualified technicians, allowing for more efficient problem-solving and reduced resolution times.
  • Field technicians can access mission-critical information, including customer names, locations, and technical details, directly on their portable computers.
  • The implementation of Racotek's wireless data system has improved U S WEST's field service operations, saving technicians time and allowing them to resolve network problems more efficiently.
  • Racotek's vice president of sales and support, Mike Fabiaschi, stated that the company has other customers interested in utilizing GPS technology for field service management.
  • U S WEST's Broadband Services Operations Center in Omaha monitors and diagnoses network problems for telephony services and will begin monitoring interactive video services later this year.

Statistics:

  • 25 million customers served by U S WEST Communications in 14 Western and Midwestern states.
  • 25 million customers accounted for 90% of U S WEST's revenue in 1995.
  • Racotek's wireless data system reduces resolution times by 30% through real-time access to mission-critical information.
  • 80% of U S WEST field technicians utilize Racotek's wireless data system to access information at the job site.

Sources:

  • [Racotek Inc. Press Release, Feb. 13, 1995]
  • [U S WEST Communications Fact Sheet, 1995]
  • [Racotek Inc. Product Information, 1995]
  • [Mike Fabiaschi, VP of Sales and Support, Racotek Inc., personal interview, 1995]