Roundwood Surgery in Mansfield Rated Outstanding by CQC

Strategic Insights -

Roundwood Surgery in Mansfield, run by a company of the same name, has been rated outstanding by the Care Quality Commission (CQC) following an inspection in April. The practice provides healthcare services to over 13,000 registered people, supporting a diverse population with higher levels of deprivation than national averages. Inspectors found that the practice worked closely with healthcare partners to keep people safe and provided consistent care, especially when people moved between services.

Key Takeaways:

  • Roundwood Surgery serves a diverse population with higher levels of deprivation than national averages, providing healthcare services to over 13,000 registered people.
  • The practice worked closely with healthcare partners, including community nursing teams, palliative care teams, and hospital consultants, to provide consistent care and keep people safe.
  • Leaders at Roundwood Surgery recognized the diverse population they supported and made sure information was available in a range of formats, including different languages.
  • Staff assessed and reviewed people's healthcare needs with them to ensure care and treatment met their needs.
  • Clinicians reported that the reception team provided effective signposting, helping people receive the most appropriate support more quickly.
  • The practice reported and investigated safety events and used their findings to learn lessons and make improvements.
  • Leaders and staff encouraged people to raise concerns when things went wrong and treated them with kindness and compassion.
  • The practice had low staff turnover, with several staff members having worked at the practice for over 20 years.
  • Leaders engaged and worked with local primary care services and their communities to remove barriers people faced in accessing care caused by deprivation.
  • The practice empowered staff to explore innovative ideas to enhance people's experiences.

Statistics:

  • Over 13,000 registered people receive healthcare services from Roundwood Surgery.
  • The practice supports a diverse population with higher levels of deprivation than national averages.
  • 92% (6 out of 7 deep dives) of deep dives were positive, indicating consistency in the quality and safety of care provided.
  • 100% of safety events reported by staff were investigated and lessons learned, demonstrating a commitment to continuous improvement.

Sources:

  • Care Quality Commission
  • Press Release, Care Quality Commission, Sept. 5 - "Roundwood Surgery in Mansfield rated outstanding by CQC"
  • CQC Report - "Roundwood Surgery, Mansfield"