Sapient Corporation Helps Insurance Answer Center Revolutionize Online Insurance Distribution

Strategic Insights -

Sapient Corporation, an innovative provider of integrated management consulting and information technology solutions, has helped one of its clients, Answer Financial Inc., enable an entirely new distribution channel for evaluating and buying insurance over the Internet. The project, known as the Insurance Answer Center (IAC), is a robust Internet application integrated with a 24-hour call center that allows affinity group members to compare and buy auto, life, and annuity insurance from more than 50 carriers. This innovative approach has changed the way people purchase insurance, providing customers with the ability to leverage the "anytime, anywhere" aspects of the Internet while also having access to licensed professionals for complete pre- and post-sales service.

Key Takeaways:

  • Sapient helped Answer Financial Inc. create the Insurance Answer Center (IAC), a robust Internet application integrated with a 24-hour call center that allows affinity group members to compare and buy auto, life, and annuity insurance from more than 50 carriers.
  • The IAC was built and integrated in less than a year using a mix of custom and package software, including a management system, quoting engines, application filing software, and middleware.
  • The site provides 24/7 access to licensed, salaried professionals who can provide complete pre- and post-sales service, as well as unlimited free quotes and side-by-side comparisons on prices, companies, and insurance company ratings.
  • Sapient's work on the project leveraged the company's experience in working with companies that are driving change through technology, enabling a rapid understanding of the business problem and the development of an innovative solution.
  • The IAC is exclusively offered to employers and affinity groups, providing extensive and unbiased information, along with side-by-side quotes of competing insurance products.

Statistics:

  • Sapient helped IAC achieve a new distribution channel for evaluating and buying insurance over the Internet by integrating a robust Internet application with a 24-hour call center.
  • The IAC provides access to more than 50 carriers, offering customers a wide range of insurance options.
  • The site has been built and integrated in less than a year using a mix of custom and package software.
  • Sapient has over 1,200 employees in offices in Cambridge, Mass., the company's headquarters, as well as other locations.

Sources:

  • Sapient Corporation
  • Answer Financial Inc.
  • Business Wire

(Sapient Corporation, Oct. 14, 1998)