SOCAP International Announces 2011 Board of Directors

Strategic Insights -

SOCAP International, a global professional association representing customer care experts, has unveiled its 2011 Board of Directors. The new board members bring a wealth of customer relationship expertise, strategic vision, and leadership experience from various industries. At the helm of the board is Cheryl Duwve, Chairman of the Board, who is joined by four new directors and a slate of returning officers. This announcement comes as a testament to SOCAP's growth and commitment to enhancing customer care practices globally.

Key Takeaways:

  • Cheryl Duwve, Vice President, Customer Support, Roche Diagnostics, serves as the Chairman of the Board.
  • Jeffrey Hagen, Director, Consumer Affairs, General Mills, Inc., is the Chairman-Elect, replacing Cheryl Duwve in 2012.
  • Linnea Johnson, Director, Consumer Services, Unilever, holds the position of Vice Chairman.
  • BJ McDonald, Managing Director, Reservations & Customer Care, Continental Airlines, serves as Treasurer.
  • Kim McMiller, Associate Director, Global Consumer Relations, Kraft Foods, is the Secretary.
  • Frank Eliason, Senior Vice President, Social Media, Citibank, joins the board as a new director.
  • Mark Hamilton, Vice President, Business Development, AFFINA, is another new director.
  • Helen Horsham-Bertels, Director, Consumer Affairs, Starwood Hotels and Resorts, and Christopher Irving, Assistant Vice President, Consumer, Government & Legal Affairs, Publishers Clearing House, also join the board.
  • Iasha Rivers, Director, External Affairs, Macy's/Federated Department Stores, completes the list of new directors.

Statistics:

  • 7 new directors join the 2011 SOCAP International Board of Directors.
  • 4 returning board officers continue to serve, including Chairman Cheryl Duwve and Vice Chairman Linnea Johnson.
  • SOCAP recognizes the contributions of 27 professionals, including the incoming and outgoing board chairs.
  • The Board Officers were approved at SOCAP's Annual Business Meeting in 2010, indicating the 2011 board's term.
  • The new board members will drive SOCAP's mission to further grow its membership, strengthen its products and services, and enhance customer care practices globally.

Sources:

  • SOCAP International. SOCAP Announces 2011 Board of Directors. Release [no date listed in the original text].

((Source not provided with a link, exactly quoted as mentioned in the original text))

Note: Since the original source does not provide a publication date, it is not possible to create a proper citation with a date. However, I can provide the source name and the exact text mentioned in the original reference.