Standard Emergency Contingency Plan for EASTON TELECOM SERVICES, L.L.C.

Strategic Insights -

EASTON TELECOM SERVICES, L.L.C. has issued a comprehensive Standard Emergency Contingency Plan to ensure the company's response to and recovery from major service interruptions. The plan outlines the operational measures to be taken in the event of a major service outage, including notification, leadership contact information, and reporting requirements to the New York Department of Public Service.

Key Takeaways:

  • EASTON TELECOM SERVICES, L.L.C. defines a major service interruption as any condition affecting the provider's networks, facilities, services, or operations, including physical and cyber incidents.
  • The plan identifies three levels of notification: initial, subsequent, and imminent dangers, with different contact personnel and procedures for each.
  • Denise Stoppenhagen, Director of Network Services, is responsible for managing the day-to-day operation of the plan, including training essential employees and monitoring restoral efforts.
  • The company relies on the integrity of the Incumbent Local Exchange Carrier (ILEC) network and emergency plan for all related equipment and facilities owned, operated, and maintained by the ILEC.
  • The plan includes specific requirements for reporting major telecommunications service outages and incidents to the Office of Telecommunications, including detailed initial, status, and closing reports.
  • The Director of Network Services is responsible for training internal staff on the plan, with new hires receiving training as part of their orientation process.

Statistics:

  • Number of personnel involved in the plan: 5
  • Number of phone numbers listed for notification: 6
  • Number of email addresses listed for notification: 6
  • Timeframe for initial reports to be made to the Office of Telecommunications: within 1 hour
  • Frequency of status reports: twice a day until the situation is stabilized
  • Duration of closing reports: unknown

Sources:

  • The New York State Public Service Commission (09/12/2025)
  • Section VI of the standard emergency contingency plan