International Business Machines Corp.

Computer industry

Genesys Launches UC Connect to Integrate Unified Communications with Contact Centers

Genesys, an Alcatel-Lucent company, has introduced UC Connect, a product initiative aimed at fostering integration and interoperability between its Customer Interaction Management (CIM) software platform and unified communication (UC) solutions from leading providers. This move enables seamless hand-offs between contact centers and back or branch office workers, streamlining customer interactions