Telecommunications industry - Strategic Insights Report (Page 5)

Public utilities

California Public Utilities Commission Regulatory Update: Pacific Bell Telephone Company Relinquishes Eligible Telecommunications Carrier Designation

The California Public Utilities Commission (CPUC) has issued a regulatory update regarding the application of Pacific Bell Telephone Company (PacBell) to relinquish its eligible telecommunications carrier (ETC) designation. This move will have significant implications for the company's services and operations in the state. The update was served to

Public utilities

Verizon Seeks Confidential Treatment for Trade Secrets in California Public Utilities Commission Proceedings

Verizon Communications Inc. has filed a motion with the California Public Utilities Commission (CPUC) to keep certain information related to its cell site location plans and Frontier's buildout locations confidential. The motion, filed in conjunction with the Public Advocates Office, seeks to maintain the confidentiality of two confidential

Telecommunications industry

Apple Accused of Undermining Efforts to Tackle Phone Theft Epidemic in Britain

Mobile phone theft has reached "unprecedented" levels in Britain, with gangs snatching devices from unsuspecting people in the street, including from phone shops. Mobile network operators, represented by Mobile UK, have accused Apple of refusing to implement a global block on stolen devices, despite deploying programmes such as

Telecommunications industry

Mobile Phone Retailers Take Measures to Combat Organised Crime Thefts

Mobile phone retailers in the UK are taking steps to combat a surge in thefts, particularly in areas where organised crime gangs are operating. VodafoneThree, the largest retail network with 650 stores across the UK, has seen a 967% increase in theft incidents in the first half of this year

Telecommunications industry

Choosing Between MTN and Airtel: Growth and Dividends

MTN and Airtel, Uganda's two largest telecommunication companies, offer different investment profiles, with MTN focusing on growth through diversification and Airtel prioritizing scale in pure data. MTN generates more revenue per user and has a stronger platform, but its profits are lower due to a one-off tax settlement.

Telecommunications industry

The Slow Phasing Out of USSD Banking in Nigeria

As of June 3, 2025, Nigeria's USSD (Unstructured Supplementary Service Data) banking has undergone a significant change with the Nigerian Communications Commission (NCC) mandating that USSD banking charges will be deducted directly from customers' airtime, not their bank accounts. This change effectively removes banks from the fee-collection

Telecommunications industry

CEM Africa 2025: A Landmark Summit for CX Excellence in Africa

CEM Africa 2025, the 13th edition of the summit, convened over 1,100 professionals from 17 countries at the Century City Conference Centre in Cape Town. This gathering of senior CX leaders from various sectors and organizations underscored the continent's commitment to customer experience leadership. The summit'

Telecommunications industry

Netcracker Technology to Showcase Cybersecurity and AI Solutions at TM Forum Innovate Americas

Netcracker Technology is set to participate in a key keynote session at TM Forum Innovate Americas, highlighting the importance of cybersecurity in the telecom industry. The event, taking place in Dallas next week, will feature leading security experts sharing real-world examples and solutions for creating resilient networks. Netcracker, a Diamond

Telecommunications industry

Verizon's Regulatory Update: Ex Parte Communication and Diversity Efforts

Verizon Communications Inc. has issued a regulatory update regarding its Joint Application with Frontier Communications for approval of the transfer of control of several Frontier subsidiaries to Verizon. The update includes a notice of ex parte communication between Verizon representatives and advisors to Commissioners John Reynolds and Houck, focusing on

Telecommunications industry

SK Telecom Rejects Government Panel's Recommendation on Waiver of Subscription Cancellation Fees

SK Telecom, one of South Korea's largest telecom companies, has declined a government panel's recommendation to extend its waiver of subscription cancellation fees for customers affected by a massive data breach. The waiver was initially recommended by a dispute mediation committee under the Korea Communications Commission

Telecommunications industry

Regulatory Update: California Public Utilities Commission Grants Party Status to Santa Ynez Band of Chumash Indians

The California Public Utilities Commission (CPUC) has issued a ruling granting party status to the Santa Ynez Band of Chumash Indians in the matter of the proposed merger and acquisition between Verizon Communications Inc. and Frontier Communications Parent, Inc. The ruling was issued on September 2, 2025, and was sent

Telecommunications industry

GOCare Digital Experience Platform Empowers Kalona Cooperative Telephone Company to Enhance Customer Experience

Kalona Cooperative Technology Company (KCTC), a leading Iowa-based broadband operator, has partnered with GOCare to enhance its customer experience and streamline operations. By leveraging the GOCare Digital Experience Platform, KCTC aims to deliver seamless, real-time communication and proactive support to its customers. The partnership marks a significant step forward in

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