Tandem Computers and SCC Communications Partner with Ameritech to Enhance 9-1-1 Service Offerings

Strategic Insights -

Tandem Computers Inc. and its long-time alliance partner SCC Communications have entered into an agreement with Ameritech to provide technological infrastructure, database management, and application portfolio expertise to enhance the reliability and management efficiency of Ameritech's 9-1-1 service offerings in its five-state region. The partnership will utilize Tandem's NonStop Himalaya massively parallel commercial servers at SCC's National Data Services Center in Colorado to support emergency 9-1-1 services for 13 million citizens and 16 million phone lines across Illinois, Indiana, Michigan, Ohio, and Wisconsin.

Key Takeaways:

  • The partnership between Tandem Computers, SCC Communications, and Ameritech aims to enhance the reliability and management efficiency of Ameritech's 9-1-1 service offerings in its five-state region.
  • The SCC/Tandem system, combined with Ameritech's network and service order processes, expedites updates of 9-1-1 database information based on phone service orders.
  • The on-line SCC/Tandem automatic location identification (ALI) system performs a crucial role in Ameritech's E9-1-1 operations, routing telephone and address data in real time to the appropriate public safety agency and helping to accelerate emergency response times.
  • Planned future enhancements of the system include applications that will enable police, fire, and medical agencies to pinpoint 9-1-1 call locations within large buildings, map-out early warning or evacuation areas, identify cell locations of cellular users, and incorporate medical/disability information and language preference in 9-1-1 data.
  • Ameritech's decision to implement this new service is a testament to the confidence it has in the technological savvy of solutions providers like SCC and Tandem.

Statistics:

  • 13 million citizens and 16 million phone lines across Illinois, Indiana, Michigan, Ohio, and Wisconsin.
  • The SCC/Tandem system expedites updates of 9-1-1 database information based on phone service orders.
  • Ameritech's E9-1-1 operations utilize an on-line SCC/Tandem automatic location identification (ALI) system to route telephone and address data in real time to the appropriate public safety agency and help accelerate emergency response times.

Sources:

  • "Tandem Computers Inc. Announces Joint 9-1-1 Service Implementation Arrangement with Ameritech and SCC Communications."
  • Business Wire, May 2, 1995.