UK Holiday Parks Ranked: Top and Bottom Performers Revealed

Strategic Insights -

A recent survey conducted by Which gathered insights from 1,700 members who rated their stays at various UK holiday parks and resorts. The results reveal the top and bottom performers, with Potters Resorts emerging as the top-performing holiday park, boasting an impressive 87% customer score and five stars for facility and accommodation quality. Forest Holidays secured the second spot with an overall customer score of 80%, praised for the quality of its accommodation and cleanliness.

Key Takeaways:

  • Potters Resorts achieved the highest "customer score" with 87%, earning five stars for facility and accommodation quality, and a perfect score for the diversity of complimentary activities.
  • Forest Holidays secured the second spot with an overall customer score of 80%, praised for the quality of its accommodation and cleanliness.
  • Bluestone Wales came in third with a customer score of 77%, known for its luxury lodges and cottages, as well as its variety of children's activities and entertainment.
  • Pontins found themselves at the bottom of the chart for the second year in a row, earning just 56% for customer satisfaction, and scoring poorly in all areas.
  • Away Resorts scored similarly to Pontins, receiving just two-star ratings in most areas, including customer service, value for money, and cleanliness.
  • Center Parcs, the most popular holiday park provider in the survey, scored 69%, but received lower marks for the range of complimentary activities and overall value for money.
  • Haven matched Center Parcs' score, although they received three stars for value for money.

Statistics:

  • 1,700 Which members participated in the survey, evaluating various UK holiday parks and resorts.
  • Potters Resorts achieved a 87% customer score, the highest among all surveyed holiday parks.
  • Forest Holidays scored 80% for customer satisfaction.
  • Bluestone Wales marked 77% for customer satisfaction.
  • Pontins earned 56% for customer satisfaction, the lowest among all surveyed holiday parks.
  • Away Resorts received just two-star ratings in most areas, including customer service (17%), value for money (12%), and cleanliness (27%).
  • Center Parcs scored 69% for customer satisfaction.
  • Haven matched Center Parcs' score, with a 69% customer satisfaction rating.

Sources:

  • Which survey: "Top and bottom UK holiday parks for 2025 revealed"
  • Rowan Griffiths, "Pontins near Weston-Super-Mare is the only one in the holiday park chain currently open to the public"
  • Getty Images/iStockphoto, "Forest Holidays clinched second place"
  • Bluestone, "Bluestone Wales in Pembrokeshire came third in the list"
  • Daily Mirror, "Pontins -who were bottom of the list -have closed locations including Camber Sands in East Sussex"
  • Publicity Picture, "Away Resorts have 25 family-friendly resorts including one in Newquay"
  • Leicester Mercury, "Center Parcs in Elveden Forest -their parks received high scores for quality but were described as 'expensive'"