Unified Communication Market Holds Up Amidst Economic Downturn

Strategic Insights -

As the global economy grappled with recession in 2009, the unified communication market surprisingly showed resilience, with worldwide revenue from unified messaging platforms and communicator software clients expected to drop by only 4% compared to the previous year. This mild decrease was largely due to the market's focus on collaboration and communication tools, which are essential for business productivity. Infonetics Research's recent reports highlight the trends and shifts in this market, with Microsoft, Cisco, and AT&T topping the list of communication providers.

Key Takeaways:

  • The unified communication market is expected to grow, despite the economic downturn, due to its focus on collaboration and communication tools.
  • Microsoft, Cisco, and AT&T are the top communication providers, based on end-user perceptions and plans.
  • Organizations are considering offerings from new players like Skype and Google, making this market interesting to follow in the coming years.
  • Infonetics Research will track unified communication market size, market forecasts, and vendor market share quarterly in its expanded Enterprise Unified Communication, VoIP, and TDM Equipment report.
  • The report tracks manufacturer revenue, seats, licenses, and ports for add-on IP PBX applications, including unified communication and three IP contact center categories: ACD, IVR, and CTI.
  • Companies surveyed in Infonetics' Unified Communication Deployment Strategies and Vendor Ratings: North American Enterprise Survey include AOL, Apple, AT&T, Avaya, and others.

Statistics:

  • 4%: The expected drop in worldwide revenue from unified messaging platforms and communicator software clients in 2009.
  • 2010: The year in which Infonetics will track unified communication market size, market forecasts, and vendor market share quarterly.
  • 12: The number of vendors tracked by Infonetics in its Enterprise Unified Communication, VoIP, and TDM Equipment report, including Aastra, Alcatel-Lucent, and many others.
  • North America, EMEA, Asia Pacific, and Central and Latin America: The regions tracked by Infonetics in its unified communication market reports.
  • 25: The number of companies mentioned by respondents in the survey as installed or future communication suppliers.

Sources:

  • Infonetics Research's Unified Communication and IP Contact Center Market Share, Size, and Forecasts report.
  • Infonetics Research's Unified Communication Deployment Strategies and Vendor Ratings: North American Enterprise Survey.
  • Infonetics Research's Enterprise Unified Communication, VoIP, and TDM Equipment report.