Unisys Certified as Microsoft Solution Provider Authorized Support Center

Strategic Insights -

Unisys Corp. has been certified by Microsoft Corp. as a Microsoft Solution Provider Authorized Support Center (ASC) in Europe, solidifying its position as a leading provider of services and solutions for multivendor desktop and distributed environments. This agreement, announced on April 12, 1995, designates Unisys as one of four companies accredited to support Microsoft personal operating systems and advanced systems products in both Europe and North America. The ASC agreement builds upon the successful support relationships established between the companies last year and initially covers 15 European countries.

Key Takeaways:

  • Unisys becomes one of four companies accredited to support Microsoft personal operating systems and advanced systems products in both Europe and North America.
  • The ASC agreement will provide users of Microsoft products across western Europe and North America with a single point of contact for support, regardless of who manufactured or supplied their systems.
  • Clients will benefit from Unisys service support infrastructure, common methodologies, quality controls, and expertise in supporting the entire enterprise, particularly complex multivendor networks and connected desktop systems.
  • The agreement will be particularly attractive to multinational corporations that can now engage a single company to support offices at locations as distant as Germany and Hawaii.
  • Business and government agencies in Europe and North America can rely on Unisys as a single point of contact for expertise in deploying and supporting multivendor computing systems that incorporate innovative Microsoft-based solutions and products from other developers, manufacturers, and suppliers.
  • Unisys will offer quick-response telephone, electronic, and on-site technical support for Microsoft personal operating systems and advanced systems products, including Microsoft MS-DOS, Windows, and Windows NT.
  • Unisys will use its well-established customer-service facilities to provide help-desk services seven days a week, 24 hours a day, as well as supply fully trained Microsoft certified systems engineers.
  • Microsoft will provide Unisys with support specialist training, beta products, product updates, technical information, and technical support tools.

Statistics:

  • 15 European countries initially covered by the ASC agreement.
  • 4 companies accredited to support Microsoft personal operating systems and advanced systems products in both Europe and North America.
  • 7 days a week, 24 hours a day help-desk services provided by Unisys.
  • More than 125 reseller and authorized warranty agreements with premier vendors of networking and desktop products, including AT&T, Bay Networks, Cisco, Compaq, IBM, and Lotus.

Sources:

  • "Unisys Corp. Announces Microsoft Solution Provider Authorized Support Center (ASC) Designation" (BUSINESS WIRE, April 12, 1995).
  • Walter Williams, director of product support services in Europe at Microsoft.
  • Gerry Gagliardi, vice president, Unisys Customer Services Worldwide.