Unisys Selected by Microsoft for Windows 95 Launch Support Team Program

Strategic Insights -

Unisys Corporation has been chosen by Microsoft Corporation to participate in the innovative Microsoft Windows 95 Launch Support Team program. This partnership will enable Unisys to provide telephone support to users of the Microsoft Windows 95 operating system, leveraging Microsoft's tools and information. As one of only five support providers selected for this program, Unisys will play a crucial role in ensuring that customers receive rapid, high-quality support following the launch of Windows 95.

Key Takeaways:

  • Unisys will provide telephone support to Microsoft customers for the initial 90-day, no-charge support period for the Windows 95 operating system.
  • Unisys will offer support options beyond the initial 90-day period, accessible via a single Microsoft Product Support phone number.
  • The Unisys support team will employ Microsoft's problem escalation process to ensure efficient issue resolution.
  • Unisys will use its new state-of-the-art desktop help desk center in Austin, Texas, equipped with an advanced high-volume call-management system, to provide around-the-clock operational guidance and technical assistance.
  • Unisys is a member of the Microsoft Solutions Provider program and has Microsoft Authorized Support and Education Centers in the U.S. and Europe, demonstrating its expertise in supporting Microsoft products.
  • Unisys provides a range of services for all major workstation and networking products, operating systems, protocols, and topologies from leading vendors like AT&T, Cisco Systems, Compaq, Hewlett-Packard, IBM, Novell, and others.

Statistics:

  • 90-day no-charge support period for Windows 95 operating system
  • One of only five support providers selected for the Microsoft Windows 95 Launch Support Team program
  • Unisys has Microsoft Authorized Support and Education Centers in the U.S. and Europe
  • 1991: Unisys announced a suite of modular-replacement services for maintaining multivendor desktop systems and introduced Unisys Network Enable
  • Summer 1994: Unisys launched a set of stand-alone desktop help desk services called CheckPoint

Sources:

  • BUSINESS WIRE -- Nov. 1, 1994
  • Unisys Corp.
  • Microsoft Corp.