ViewStar Corporation Lands Zurich-American Insurance Group as Customer

Strategic Insights -

The Zurich-American Insurance Group, a prominent member of the global Zurich Insurance Group, has selected ViewStar software for its commercial property-casualty claims processing. As part of its extensive reengineering study, Zurich-American aimed to leverage technology to optimize its claims processing operations, identifying document image processing and workflow as crucial components. ViewStar's software was chosen as the vendor of choice, enabling the company to create a leading-edge system and secure a competitive advantage.

Key Takeaways:

  • Zurich-American Insurance Group, a member of the worldwide Zurich Insurance Group, selected ViewStar software for commercial property-casualty claims processing.
  • The selection was made after a two-year internal study aimed at identifying effective ways to use enabling technology for reengineering claims processing.
  • The study concluded that document image processing and workflow should be key components of Zurich-American's reengineering process, with ViewStar selected as the vendor of choice.
  • The ViewStar System will be deployed in over 21 sites by late 1996, running in a Windows-based environment over a Novell network.
  • The system is expected to enhance customer service through higher productivity, facilitated by the use of PC automation tools and mainframe connectivity.
  • Other insurance companies, such as Acacia Mutual Life Insurance, Aetna Life & Casualty, and ITT Hartford Insurance, have also selected ViewStar as their document management vendor.

Statistics:

  • Zurich-American has assets worth $8.4 billion and is ranked among the top 15 property-casualty insurers in the U.S.
  • ViewStar selected a 1,000-seat license for Zurich-American, with the expectation of creating a total claim processing environment at the case managers' fingertips.
  • The Zurich Insurance Group produced worldwide premium writings of $19.3 billion in the mentioned time period.

Sources:

  • Business Wire - Sept. 19, 1995
  • ViewStar Corporation
  • Zurich-American Insurance Group
  • Zurich Insurance Group