Voice Commerce Revolutionizes Web Transactions with Speech Recognition

Strategic Insights -

NetByTel, a pioneer in voice commerce technology, has revolutionized the way Web transactions are conducted by extending voice-enabling capabilities to any Web site without changing the existing infrastructure. Leveraging Dialogic's industry-leading speech processing technology, NetByTel has enabled millions of people to access the benefits of the Internet using their phones. This innovation is expected to grow the market for voice-enabled Web services to $16 billion by 2004.

Key Takeaways:

  • NetByTel's speech recognition-based technology transforms Web commerce into voice commerce without changing existing IT infrastructures.
  • The company uses Dialogic's Antares digital signal processing (DSP) platform and DualSpan D/480 speech processing boards for maximum performance of speech recognition and proprietary middleware code.
  • The Dialogic technology enables NetByTel to process callers' speech recognition over 46 T1 telephone lines using ISDN, offloading up to 90% of speech processing from its central processing units (CPUs).
  • NetByTel's voice-enabling technology allows e-businesses to easily extend all of their Web content to anyone with a phone, without changing their infrastructure.
  • The market for voice-enabled Web services is predicted to grow to $16 billion by 2004.

Statistics:

  • 90% of speech processing is offloaded from NetByTel's central processing units (CPUs) thanks to Dialogic's efficient front-end processing scheme.
  • NetByTel's middleware processes speech recognition over 46 T1 telephone lines using ISDN.
  • The market for voice-enabled Web services is predicted to reach $16 billion by 2004.
  • NetByTel is the first company to extend full Web-transaction technology to the phone as a pay-for-performance service.

Sources:

  • Dialogic, "Advanced Speech Recognition Architecture Supports New Service"
  • NetByTel, "About NetByTel Website"
  • Business Wire, "NetByTel Gets Ready for the Priceless Call"
  • Intel Corporation, "Intel and NetByTel to Introduce Voice Commerce over the Internet"