VoiceView Protocol Revolutionizes Voice and Data Exchange Over Phone Calls

Strategic Insights -

Radish Communications Systems, Inc. and Microsoft Corp. have announced a major breakthrough in voice and data exchange over phone calls, with leading companies in the modem and voice-processing industries adopting the Radish VoiceView Protocol. This development promises to improve communication efficiency, enable multimedia messaging, and provide endless applications, including collaborative document work and multimedia messaging.

Key Takeaways:

  • The Radish VoiceView Protocol is a common way to exchange both voice and data information during a single telephone call, chosen by leading companies in the computer modem and voice-processing industries, including Dialogic Corporation, Digicom Systems Inc., Hayes Microcomputer Products, Intel Corporation, Octel Communications Corporation, Rockwell International, and U.S. Robotics, Inc.
  • The protocol allows text, graphics, and entire files to be transferred and quickly displayed on a computer screen, screen phone, fax machine, or handheld computer while people are talking on the phone or listening to a voice-response system.
  • Compatible products and services are scheduled to be available later this year, with potential widespread adoption expected by 1995, as companies like Rockwell International, representing 80% of the worldwide modem-chip market, plan to include VoiceView in future products.
  • Application developers do not need a license to take advantage of the VoiceView Protocol, which is open to developers and hardware manufacturers, with Radish providing C-code modules, certification, and contract engineering services for easy implementation.
  • Radish customers, such as Oppenheimer Shareholder Services, are already using VoiceView-based products to streamline communications, resulting in better and more accurate communication, increased productivity, and a competitive edge in working with brokers.

Statistics:

  • 80% of the worldwide modem-chip market will include VoiceView in future products, as represented by Rockwell International.
  • By 1995, millions of modems, screen phones, and other computer devices will use VoiceView.
  • The protocol works on the existing telephone network, with no need for a special or extra telephone line.
  • Radish plans to begin distributing information about developing VoiceView-compatible applications in the July version of the Microsoft Developers Network.

Sources:

  • Radish Communications Systems, Inc. press release
  • Microsoft Corp. press release
  • Interview with David Klein, President and CEO of Radish Communications Systems, Inc.
  • Interview with Karen Hargrove, Senior General Manager, Digital Office Systems Group at Microsoft.