Privacy
Personalized services are becoming increasingly important for businesses, but managing user data concerns and creating effective personalized services has proven challenging. Research from the Swiss Federal Institute of Technology examined the role of chatbots in addressing these issues and found that users react differently to data management practices based on
Customer service
Tecnotree has been recognized as a Major Player in the IDC MarketScape: Worldwide Customer Experience Platforms for Telecommunications 2025, highlighting its commitment to delivering innovative customer experience solutions for the telecommunications industry. The company's modular BSS platform provides a comprehensive suite of CX solutions, while its AI-driven Sensa
Airports
GMR Hyderabad International Airport Limited (GHIAL), operated by the GMR Aero-led consortium, has obtained Level 4 Accreditation in the Airports Council International (ACI) World Airport Customer Experience program, joining a select group of global airports recognized for world-class passenger service. This achievement highlights GHIAL's commitment to a customer-first
Airports
The Mactan-Cebu International Airport (MCIA) in the Philippines has been recognized as the Best Airport in Asia-Pacific for the 515 Million Passengers Per Annum Category. The award was conferred at the Airports Council International (ACI) World Airport Service Quality (ASQ) Awards held in Guangzhou, China. The airport's General
Airports
Airport Parking and Hotels conducted research to identify the friendliest airports in the UK by analyzing Google reviews from 23 of the busiest airports. They utilized natural language processing (NLP) to analyze the meaning and tone of each review, giving a more accurate measure of sentiment than just counting positive
Airports
The Rajiv Gandhi International Airport (RGIA) in Hyderabad has achieved Level 4 in the Airports Council International (ACI) World Airport Customer Experience Accreditation programme, a testament to its commitment to placing passengers at the core of its operations. The airport has fulfilled parameters such as customer-centric culture, advanced passenger feedback
Telecommunications industry
CEM Africa 2025, the 13th edition of the summit, convened over 1,100 professionals from 17 countries at the Century City Conference Centre in Cape Town. This gathering of senior CX leaders from various sectors and organizations underscored the continent's commitment to customer experience leadership. The summit'
Telecommunications industry
Kalona Cooperative Technology Company (KCTC), a leading Iowa-based broadband operator, has partnered with GOCare to enhance its customer experience and streamline operations. By leveraging the GOCare Digital Experience Platform, KCTC aims to deliver seamless, real-time communication and proactive support to its customers. The partnership marks a significant step forward in
Telecommunications industry
Econet Telecom Lesotho (ETL) is hosting the highly anticipated Econet Expo 2025 at Maseru Mall from August 27, 2025, marking the third year of its premier digital festival. Themed 'Digital First: Shaping Lesotho's Tomorrow,' the event showcases ETL's evolution from a traditional telecom provider
Restaurants
Despite the plan to increase investments in AI technologies, restaurant executives face hurdles in widespread adoption, particularly in areas like self-service kiosks. A Deloitte report highlights key findings from a survey of 375 global restaurant executives, revealing that nearly 82% intend to boost AI investments in the next fiscal year
Restaurants
The Fast Casual Executive Summit's panel, "Data-Driven Delight: Personalizing the Guest Experience," will explore the critical role of data in delivering tailored experiences to customers. The panel, sponsored by Restroworks, features industry experts, including Jim Bitticks, president and chief operating officer at Dave's Hot,
Restaurants
Despite the excitement around the potential of artificial intelligence (AI) to transform the restaurant industry, adoption is slow going. A recent Deloitte report, "How AI is Revolutionizing Restaurants," reveals that while most restaurant executives plan to increase their AI investments, they face significant challenges in identifying the right
