GMR Hyderabad International Airport Achieves Level 4 Accreditation in Airports Council International World Airport Customer Experience Program

GMR Hyderabad International Airport Limited (GHIAL), operated by the GMR Aero-led consortium, has obtained Level 4 Accreditation in the Airports Council International (ACI) World Airport Customer Experience program, joining a select group of global airports recognized for world-class passenger service. This achievement highlights GHIAL's commitment to a customer-first approach across four key areas: customer-centric culture, passenger feedback, stakeholder collaboration, and innovation in infrastructure, digital services, and hospitality. Pradeep Panicker, CEO of GHIAL, emphasizes the significance of this accreditation, stating that it reflects the strategic investments made to enhance the travel experience and solidifies GHIAL's position as a global gateway of choice.

Key Takeaways:

• GHIAL has achieved Level 4 Accreditation in the ACI World Airport Customer Experience program, recognizing its commitment to world-class passenger service.
• The accreditation highlights GHIAL's focus on customer-centric culture, passenger feedback, stakeholder collaboration, and innovation in infrastructure, digital services, and hospitality.
• GHIAL's CEO, Pradeep Panicker, emphasizes the strategic investments made to enhance the travel experience and solidify GHIAL's position as a global gateway of choice.
• The ACI World program evaluates airports on service quality, efficiency, and passenger satisfaction, with Level 4 accreditation recognizing airports that demonstrate proactive governance, measurable outcomes, and global best practices in customer service.
• GHIAL's accreditation places it among a select league of global airports recognized for world-class passenger service.
• The accreditation reflects GHIAL's commitment to placing passengers at the core of its operations.

Statistics:

• Level 4 accreditation is the highest tier in the ACI World Airport Customer Experience program, recognizing airports that demonstrate proactive governance, measurable outcomes, and global best practices in customer service.
• GHAIL has made strategic investments to enhance the travel experience.
• GHIAL obtained Level 4 Accreditation in the ACI World Airport Customer Experience program.
• The ACI World program evaluates airports on service quality, efficiency, and passenger satisfaction.

Sources:

• HT Digital Content Services with permission from United News of India