Insurance industry

Insurance industry

Equitable Life Assurance Society Implements Periphonics IVR Systems to Enhance Customer Service and Reduce Operational Costs

The Equitable Life Assurance Society, a New York City-based organization, has successfully integrated Periphonics Corporation's Interactive Voice Response (IVR) systems to provide enhanced service to its 1.8 million clients across the country. The implementation, completed in April 1998, replaces existing automated agent and policyholder services, reducing costs