Qualtrics and Stanford Health Care Collaborate to Revolutionize Healthcare Experience Management

Qualtrics, a leader in experience management, has partnered with Stanford Health Care to create AI agents that translate predictive insights into timely actions. The collaboration aims to reduce administrative burdens on healthcare providers and enable them to focus on the core of healthcare: the provider-patient relationship. By leveraging the Qualtrics XM Platform, these AI agents will deliver the right action, at the right moment, through the right channel to improve access, coordination, and engagement. The solution embeds actions into operational workflows, making experience a measurable determinant of outcomes.

Key Takeaways:

• Qualtrics and Stanford Health Care have collaborated to develop AI agents that utilize predictive insights to inform timely actions in healthcare.
• The AI agents are built on the Qualtrics XM Platform and are designed to reduce administrative burdens on healthcare providers.
• The goal of the collaboration is to enable clinicians to focus on the core of healthcare: the provider-patient relationship.
• The AI agents will deliver actions in real-time, through the right channel, to improve access, coordination, and engagement.
• The solution aims to make experience a measurable determinant of outcomes across access, navigation, coordination, and engagement.
• The partnership will elevate how providers manage and deliver their patient and caregiver experience at unprecedented scale.
• Stanford Health Care's President and CEO, David Entwistle, emphasized the importance of preserving the core of care and focusing on the provider-patient relationship.

Statistics:

• The partnership aims to improve access, coordination, and engagement in healthcare.
• The AI agents will reduce administrative burdens on healthcare providers.
• The Qualtrics XM Platform will be leveraged to develop and deploy the AI agents.
• The collaboration will focus on making experience a measurable determinant of outcomes in healthcare.

Sources:

• Qualtrics, "Qualtrics and Stanford Health Care Partner to Revolutionize Healthcare," [https://www.qualtrics.com/education/customer-success-stories/qualtrics-and-stanford-health-care-partner-to-revolutionize-healthcare/](https://www.qualtrics.com/education/customer-success-stories/qualtrics-and-stanford-health-care-partner-to-revolutionize-healthcare/).