HMRC Website Down: Amazon Web Services Outage Causes Concern

HMRC customers are experiencing problems accessing online services after an Amazon Web Services (AWS) outage. The issues began around 8am on October 20, 2025, with almost 150 reports of problems, peaking at 9:30am with 800 users experiencing issues. HMRC's helplines are currently busy, and the organization advises calling back at a later time for non-urgent matters. This outage highlights the importance of relying on multiple infrastructure services to avoid single-point failures.

Key Takeaways:

• HMRC's online services are experiencing problems due to an Amazon Web Services (AWS) outage.
• The issues started around 8am on October 20, 2025, with almost 150 reports of problems.
• The number of reports peaked at 9:30am with 800 users experiencing issues.
• HMRC's helplines are currently busy due to the outage.
• The organization advises calling back at a later time for non-urgent matters.
• Downdetector reported over 1,000 users experiencing problems with HMRC's website.
• The issues are attributed to a global outage affecting multiple services, including HMRC's online platforms.
• HMRC's customer support team is working to resolve the issue as quickly as possible.
• The outage has affected users' ability to check accounts and make payments.

Statistics:

• 150 reports of problems with HMRC's online services on October 20, 2025, at 8am.
• 800 users experiencing issues with HMRC's website at 9:30am on October 20, 2025.
• Over 1,000 users reported problems with HMRC's website via Downdetector.
• The outage began around 8am and peaked at 9:30am on October 20, 2025.

Sources:

• [South Wales Argus]
• [HMRC Spokesperson]
• [Downdetector]