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Microsoft Experiences Azure and 365 Service Issues Before Earnings Release

Strategic Insights

— 1 min read

Microsoft's Azure cloud and 365 services were plagued by issues just hours before the company's planned earnings release on Wednesday. Users taking to social media reported problems accessing their websites and services, with the company's website also inaccessible. The issues started around 11:40 a.m. ET, with Microsoft acknowledging the problems and investigating the cause. The company took steps to reroute affected traffic and block changes to its services to resolve the issue, which it suspected was triggered by an inadvertent configuration change.

Key Takeaways:

  • Microsoft's Azure cloud and 365 services experienced issues on Wednesday, just hours before the company's planned earnings release.
  • Users reported problems accessing their websites and services, with the company's website unavailable at times.
  • The issues started around 11:40 a.m. ET, with Microsoft acknowledging the problems and investigating the cause.
  • Microsoft suspected that an inadvertent configuration change triggered the issue and took steps to block changes to its services and disable a problematic route.
  • The company rerouted affected traffic to alternate healthy infrastructure as a near-term resolution.
  • Microsoft has failed the portal away from Azure Front Door (AFD) to address portal access concerns.
  • Customers now have direct access to the Azure administration portal.
  • The company does not have an ETA for when the rollback will be completed, but will update the communication within 30 minutes or when an update is available.

Statistics:

  • The issues started at approximately 11:40 a.m. ET.
  • Microsoft acknowledged the problems and investigating the cause.
  • The Azure status page stated that the "loss of availability of some services" started around 12:00 ET.
  • Microsoft promised to provide more details within 60 minutes.
  • The company will update the communication within 30 minutes or when an update is available.

Sources:

  • "We're investigating an issue impacting several Azure services" - Azure support account, X.
  • Customers may experience issues when accessing services. Updates are provided via the Azure status" - Azure support account, X.
  • "We're investigating reports of issues accessing Microsoft 365 services and the Microsoft 365 admin center" - Microsoft's 365 status account, X.
  • "We suspect that an inadvertent configuration change as the trigger event for this issue" - Microsoft's 365 status account, X.
  • "We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update" - Microsoft's 365 status account, X.

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