Telemedicine Study Reveals Insights into Clinician Workflows and User Experiences

A recent study published in the International Journal of Medical Informatics has shed light on the differences between teleconsultation and in-person visits in the healthcare sector. The research, conducted by investigators at the National University Health System in Singapore, aimed to explore the workflow processes and clinician experiences with teleconsultation services. The study, which received financial support from the National Medical Research Council, Singapore, utilized a mixed-methods approach to collect data on task types, duration, and clinician sentiments.

Key Takeaways:

• The study compared the process and workflow of teleconsultations and in-person consultations, identifying and quantifying differences in task types and average duration.
• The research found that developing tailored strategies to support the distinct needs of different providers is necessary to improve teleconsultation practice and adoption.
• The study highlighted the importance of understanding clinician experiences, barriers, and enablers in the adoption of teleconsultation services.
• The research involved a time and motion study of 60 observations of individual consultations and collected qualitative data from 18 interviews and focus group discussions with high and low-clinician users.
• The study's findings emphasized the need for a systematic evaluation of workflow processes to improve service delivery.

Statistics:

• 60 observations of individual consultations were used in the time and motion study.
• 18 interviews and focus group discussions were conducted with high and low-clinician users.
• The study identified and quantified differences in task types and average duration between teleconsultations and in-person visits.
• The research received financial support from the National Medical Research Council, Singapore.

Sources:

• Insights From High and Low Clinical Users of Telemedicine: a Mixed-methods Study of Clinician Workflows, Sentiments, and User Experiences. International Journal of Medical Informatics, 2025; 203.
• Elsevier Netherlands. (n.d.). International Journal of Medical Informatics. Retrieved November 4, 2025, from
• National University Health System. (2025, November 4). Findings from National University Health System Update Understanding of Telemedicine (Insights From High and Low Clinical Users of Telemedicine: a Mixed-methods Study of Clinician Workflows, Sentiments, and User Experiences). Telemedicine Week, p 304.