3Com Unveils NBX 25 Communications System for Small Businesses

3Com Corporation, a leader in IP telephony for commercial environments, has announced the unveiling of the NBX 25 Communications System, a comprehensive voice and data solution designed for small businesses. The system is now available for U.S.-based authorized voice resellers to sell to businesses with fewer than 12 employees. The NBX 25 system provides a single network for voice and data communications, enabling small businesses to reduce their total cost of ownership and enhance business operations.

Key Takeaways:

• The NBX 25 system offers a range of features and services that cut the costs of implementation and ease system installation and expansion, including call processing, built-in voicemail, and multi-level auto attendant.
• Small businesses can customize inbound call answering service to create a 24x7 operation, ensuring important after-hours sales and customer service opportunities are never missed.
• The system includes a browser-based administration interface that allows end users to program telephone sets with speed dials and BLF appearances, and system administrators can easily add new features for user groups and configure hunt groups.
• The NBX 25 system provides analysis of telephone traffic through graphs and charts, allowing businesses to track growth and manage call coverage during peak periods.
• The system can be easily upgraded to the flagship NBX 100 Communications System, providing complete investment protection and preserving investments in multi-line phones, line cards, hub cards, chassis, and other infrastructure.
• ALLTEL and Graybar, two leading telecommunications distributors, plan to offer two-tier distribution of the NBX 25 system, providing resellers with training programs and second-level technical support.
• Small businesses can implement call centers that previously were available only to large organizations due to the expensive equipment required, thanks to the call center capabilities of the NBX 25 system.

Statistics:

• The suggested retail price for the NBX 25 system is $5,180 USD, based on a four-line-by-eight-station standard system configuration and including a two-year warranty.
• The system is scheduled to become available in July 2000.
• 3Com Corporation has over 300 million customers worldwide.
• ALLTEL has over 9 million communications customers and $6.5 billion in annual revenues.
• Graybar has annual sales of over $4.3 billion and is one of the largest employee-owned companies in the United States.

Sources:

• 3Com Corporation.
• ALLTEL Corporation.
• Graybar.