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Information services

American Express and America Online Launch Interactive Service

Strategic Insights

— 1 min read

American Express, a diversified worldwide travel and financial services company, has partnered with America Online, the nation's fastest-growing provider of online services, to launch ExpressNet, a unique electronic interactive service. This service, currently available on America Online, aims to provide American Express Cardmembers and travel enthusiasts with a broad array of benefits and services. With ExpressNet, subscribers can check their Card accounts, pay bills, make travel reservations, and take advantage of exclusive offers and rewards programs. The service also allows users to access a Global Guide, which searches multiple databases for travel information, and enables them to purchase travel guides and updates.

Key Takeaways:

  • ExpressNet offers American Express Cardmembers a range of services, including account management, travel reservations, rewards enrollment, and exclusive offers.
  • The service includes a Global Guide that searches multiple travel databases, including Fodor's Worldview, Frommer's Online Travel Service, Travel & Leisure Magazine, and American Express Travel Guides.
  • ExpressNet users can access cardmember-exclusive offers, events, and services, as well as learn about Gold Card Events and Platinum Card member-only events.
  • The service allows users to share business and travel tips with other ExpressNet users and guest experts through online conference rooms and message boards.
  • ExpressNet's travel databases are updated frequently, offering users access to extensive and time-sensitive information.
  • The service is currently available on America Online, with no additional charge to use, aside from the $9.95 monthly fee for AOL membership.

Statistics:

  • America Online has more than 1.5 million subscribers.
  • The monthly fee for AOL membership is $9.95.
  • Additional connect time costs $2.95 per hour.
  • AOL membership includes 10 free hours of use for new members.
  • ExpressNet from American Express is available without an additional charge to use.
  • Fodor's Worldview Information has hundreds of correspondents in popular destinations worldwide.

Sources:

  • American Express Company
  • America Online, Inc.
  • Frommer's Online Travel Service, managed by Macmillan Digital USA
  • Fodor's Worldview, Worldview Systems Corp.
  • Travel & Leisure Magazine

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