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AnyHour Solutions Partners with KIVA Group to Enhance Outsource Call Center Support

Strategic Insights

— 1 min read

AnyHour Solutions, a full-service outsourced call center support provider, has partnered with KIVA Group, Inc. to implement KIVA's Respect 7 unified Contact Center solution. This partnership aims to more seamlessly and transparently serve AnyHour's clients, including banks and credit unions, by delivering a satisfying and memorable experience for their customers and members. The KIVA solution is built on a flexible and highly scalable Microsoft .NET platform and enables AnyHour to automate processes, streamline integration requirements, and provide real-time reporting on after-hours and overflow call center activity.

Key Takeaways:

  • AnyHour Solutions has partnered with KIVA Group to implement KIVA's Respect 7 unified Contact Center solution to enhance outsource call center support for banks and credit unions.
  • The KIVA solution enables AnyHour to automate processes, streamline integration requirements, and provide real-time reporting on after-hours and overflow call center activity.
  • The partnership allows AnyHour to present transaction details, requests for information, cross-sell opportunities, and follow-up activities to clients in a user-friendly dashboard view.
  • AnyHour's clients can access real-time data and analytics through the KIVA platform, giving them confidence in the experience they are creating for their customers and members.
  • The KIVA platform has also established one integration point between AnyHour's system and multiple client core systems, significantly reducing operating costs and driving efficiencies.
  • AnyHour is able to serve its growing client base of 100 institutions nationwide with the KIVA platform.

Statistics:

  • AnyHour has a growing client base of 100 institutions nationwide.
  • The KIVA platform enables AnyHour to automate processes and streamline integration requirements between its internal systems and clients' core processing systems.
  • The partnership allows AnyHour to provide real-time reporting on after-hours and overflow call center activity.

Sources:

  • [Anyhour Solutions Press Release]
  • [KIVA Group Announcement]
  • [KIVA Group, Inc. (2011). Respect 7 unified Contact Center solution.]
  • [Contify.com (2011). KIVA Group, Inc. and AnyHour Solutions Announce Strategic Partnership.]

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