Army Housing Tenant Satisfaction Survey Results Show Improvement

The U.S. Army has released the results of the Fiscal Year 2025 Army Housing Tenant Satisfaction Survey, which shows improvement in overall satisfaction scores across different types of housing. The survey, conducted annually, gathers feedback from Soldiers and their families living in Army housing to identify areas for improvement. This year, the Army included Army-owned permanent party unaccompanied housing residents in the survey for the first time, which helped identify opportunities for barracks improvements. The results will inform the Facility Investment Plan, and the Army plans to invest $2.3 billion in government-owned family housing over the next five fiscal years.

Key Takeaways:

• Overall satisfaction scores increased from 75.8 to 76 for privatized family housing, from 73 to 74.1 for Army-owned and leased family housing, and from 87 to 87.4 for privatized unaccompanied housing.
• The survey included Army-owned permanent party unaccompanied housing residents for the first time, which helped identify opportunities for barracks improvements.
• Participation was low among Army-owned unaccompanied housing residents, and the Army is working to improve marketing and communication around the survey.
• The results will inform the Facility Investment Plan, which includes $2.3 billion in government-owned family housing investments over the next five fiscal years.
• Privatized housing providers have invested over $1.6 billion from fiscal years 2020-2024 and plan to invest an additional $2.2 billion between fiscal years 2025-2027.
• The Army has implemented measures to ensure housing quality, including 100% "change of occupancy" inspections and assurance checks on life, health and safety work orders in family housing.
• Independent third-party inspections of the entire family housing inventory are being conducted, and a standardized inspection checklist has been implemented.
• The Army has fully implemented the Tenant Bill of Rights at installations with privatized housing, clarifying rights and responsibilities and providing residents with a stronger voice.

Statistics:

• Overall satisfaction scores: privatized family housing (76), Army-owned and leased family housing (74.1), privatized unaccompanied housing (87.4).
• Increase in overall satisfaction scores: privatized family housing (0.2), Army-owned and leased family housing (1.1), privatized unaccompanied housing (0.4).
• Funding for government-owned family housing: $2.3 billion over five fiscal years.
• Private investment in housing: $1.6 billion from fiscal years 2020-2024, $2.2 billion between fiscal years 2025-2027.

Sources:

• "2025 Army Housing Tenant Satisfaction Survey Results" by the U.S. Army-Asia Pacific, August 19, 2025.