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Awards (Prizes)

AttachmateWRQ Verastream Host Integration Software Wins TMC Labs 2005 Innovation Award

Strategic Insights

— 1 min read

Seattle-based AttachmateWRQ, a leading provider of multi-host access and integration solutions, has been recognized as a 2005 Innovation Award winner by Technology Marketing Corporation's TMC Labs division for its Verastream host integration software. The sixth annual TMC Labs Innovation Award honors CRM, call center, and teleservices products that are truly innovative. The award highlights AttachmateWRQ's pioneering work in integrating legacy data with customer-facing applications, enabling contact centers to move into the web services and e-business eras without sacrificing valuable business data.

Key Takeaways:

  • AttachmateWRQ's Verastream host integration software has been recognized as a 2005 Innovation Award winner by TMC Labs.
  • The software enables contact centers to integrate legacy data with customer-facing applications, such as service, supply chain, and other customer-facing applications.
  • Verastream allows contact centers to move into the web services and e-business eras without sacrificing valuable business data residing on legacy applications.
  • The software creates a fast, easy-to-use, web-based front-end on top of existing legacy systems, working easily with other contact center technologies such as CRM and IVR systems.
  • Customers using Verastream can slash caller wait times, eliminate data-entry errors, boost agent call times, and save training time and dollars.
  • The TMC Labs Innovation Award is based solely on the uniqueness of the company's offering or how pioneering the particular product or service is.
  • The award highlights AttachmateWRQ's innovative work in creating a ground-breaking contact center product.

Statistics:

  • Over 40,000 customers in nearly 60 countries worldwide are served by AttachmateWRQ.
  • The company has been recognized as a leading provider of multi-host access and integration solutions.
  • The TMC Labs 2005 Innovation Award will be featured in the October and November 2005 issues of "Customer Interaction Solutions" magazine.

Sources:

  • "AttachmateWRQ Verastream Host Integration Software Wins TMC Labs 2005 Innovation Award"
  • "Customer Interaction Solutions" magazine, October 2005
  • "AttachmateWRQ" corporate website, www.attachmatewrq.com
  • "Technology Marketing Corporation (TMC) publishes two print magazines: 'Customer Interaction Solutions,' and 'Internet Telephony;" five digital publications, and six online publications."

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