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Bell Atlantic Mobile Leverages MKS Integrity Framework to Streamline Customer Billing Systems

Strategic Insights

— 2 min read

Bell Atlantic Mobile, the chief wireless subsidiary of Bell Atlantic Corporation, has selected Mortice Kern Systems Inc.'s (MKS) Integrity Framework to manage the development of its two mission-critical customer billing systems serving over 6.3 million customers. The MKS Integrity Framework has enabled Bell Atlantic Mobile to speed up the development of its customer billing systems, which process billions of records annually, while preserving quality control and reliability.

Key Takeaways:

  • Bell Atlantic Mobile has selected MKS Integrity Framework to manage the development of its two mission-critical customer billing systems serving over 6.3 million customers.
  • The MKS Integrity Framework has enabled Bell Atlantic Mobile to speed up the development of its customer billing systems, which process billions of records annually.
  • Bell Atlantic Mobile has invested in MKS Source Integrity Professional Edition, a software management solution that enables worldwide development teams to maximize productivity and manage multiple releases.
  • The MKS Source Integrity Professional Edition is currently being initially deployed to 200 Bell Atlantic Mobile developers within the company's Information Systems (IS) group to manage development and custom enhancements to Bell Atlantic Mobile's two customer billing systems.
  • The MKS management solution helps keep conversions accurate and enables reusing conversion programs with each new acquisition, which has been particularly important for Bell Atlantic Mobile as it acquires new cellular markets.
  • John Hinshaw, Bell Atlantic Mobile's Director of Information Systems, stated that "change to mission critical systems, such as our customer billing applications happens on a weekly basis" and that "MKS Source Integrity's management solution on a variety of platforms, from the desktop to the mainframe, to ensure that we can rapidly enhance our systems while preserving quality control and reliability."
  • Randall Howard, MKS chairman and CEO, stated that "Beyond this leadership, Bell Atlantic Mobile's IS group has clearly demonstrated the vital role MKS Source Integrity plays in keeping mission critical IT systems reliable — even when exposed to significant and rapid change."

Statistics:

  • 6.3 million customers served by Bell Atlantic Mobile's two mission-critical customer billing systems.
  • 8,000 employees of Bell Atlantic Mobile.
  • $3.5 billion in annual revenues for Bell Atlantic Mobile.
  • 116,000 square miles of network coverage for Bell Atlantic Mobile.
  • 200 developers within the company's Information Systems (IS) group to manage development and custom enhancements to Bell Atlantic Mobile's two customer billing systems.
  • 2,000 customer service representatives relying on the Customer Care system for vital account information.
  • Billions of records processed annually by Bell Atlantic Mobile's customer billing systems.
  • 25 states with domestic operations for Bell Atlantic Corporation.
  • International investments in Mexico, Europe, and the Pacific Rim for Bell Atlantic Corporation.

Sources:

  • "Mortice Kern Systems Inc. Announces Bell Atlantic Mobile as Customer" (CNW-PRN, March 29).
  • "About Bell Atlantic Mobile" (http://www.bam.com).
  • "About MKS" (http://www.mks.com).

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