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Bell Atlantic Ranks Second in Customer Email Response Times

Strategic Insights

— 1 min read

In an independent study conducted by Brightware, Inc., Bell Atlantic has been ranked second among the country's largest 100 companies in terms of customer email response times. The study, which has been conducted for the past two years, entails sending a sample customer email to each company, requesting information on how to contact the CEO, and then tracking response times. Bell Atlantic answered the email in 11 minutes and 22 seconds, an achievement that has earned the company the "Swift-E" Award. This award highlights Bell Atlantic's commitment to providing fast and comprehensive customer service, a key differentiator in the industry.

Key Takeaways:

  • Bell Atlantic ranked second among the country's largest 100 companies in customer email response times, with an answer time of 11 minutes and 22 seconds.
  • The study was conducted by Brightware, Inc., a leading provider of eCustomer Assistance software for the Internet.
  • The study has been conducted for the past two years, with the aim of determining how quickly large companies respond to customer emails.
  • The "Swift-E" Award is given to companies that demonstrate a commitment to ensuring fast, comprehensive customer service.
  • Bell Atlantic's priority on customer care is reflected in its emphasis on delivering answers to customers in a timely fashion.
  • The company's approach to customer service has been recognized by the industry, with the Swift-E Award serving as a testament to its commitment.
  • Bell Atlantic is at the forefront of the new communications and information industry, with nearly 44 million telephone access lines and 12 million wireless customers worldwide.

Statistics:

  • Bell Atlantic answered the email in 11 minutes and 22 seconds.
  • The study has been conducted for the past two years.
  • Bell Atlantic has nearly 44 million telephone access lines worldwide.
  • The company has 12 million wireless customers worldwide.
  • Brightware, Inc. is a leading provider of eCustomer Assistance software for the Internet.

Sources:

  • Brightware, Inc.
  • Bell Atlantic news releases and executive speeches are available at Bell Atlantic's News Center on the World Wide Web (http://www.ba.com).

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