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Telecommunications equipment industry

Bellcore and EDS Form Strategic Partnership to Deliver Operator-Services Solutions

Strategic Insights

— 1 min read

Bellcore and Electronic Data Systems (EDS) have joined forces to provide innovative solutions in the operator-services and call-center marketplace. The partnership will leverage EDS' expertise in systems integration and management consulting, combined with Bellcore's professional services and software systems, to deliver cutting-edge force management and queue management solutions. The companies' joint efforts will focus on EDS' Force Management System (FMS) and Queue Management Information System (QMIS), complemented by Bellcore's force-management training and consulting capabilities.

Key Takeaways:

  • Bellcore and EDS will collaborate to seek opportunities in the operator-services and call-center marketplace.
  • EDS will contribute its Force Management System (FMS) and Queue Management Information System (QMIS) to the partnership.
  • Bellcore will bring its expertise in operator-services, including force-management training and consulting, to the partnership.
  • The joint efforts will aim to reduce administrative costs and improve service levels for telephone companies.
  • The partnership will focus on multi-service, multi-queue environments where Bellcore's forcing algorithm provides site-specific, efficient staffing.
  • The companies expect to benefit from each other's complementary capabilities, with EDS leveraging Bellcore's expertise and vice versa.
  • Bellcore and EDS will work together to bring innovative solutions to the operator-services market, targeting new customers and expanding their joint customer base.
  • The partnership will combine EDS' 40-country presence and $10.05 billion in 1994 revenues with Bellcore's expertise in software and consulting services.

Statistics:

  • EDS reported revenues of $10.05 billion in 1994.
  • EDS operates in 40 countries.
  • Bellcore is a leading provider of software and consulting services based on world-class research.
  • Bellcore has considerable experience in training, consulting, and software systems for operator services.

Sources:

  • BUSINESS WIRE, August 29, 1995
  • Bellcore is a leading provider of software and consulting services based on world-class research.
  • EDS is a leader in the information-services industry, with more than 80,000 employees specializing in systems integration and management consulting.

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