Boise Office Solutions Introduces Ergo Room Concept to Improve Ergonomic Furniture Selection

Boise Office Solutions, a leading distributor of office and technology products, has developed the "ergo room" concept to streamline the ergonomic furniture selection process for its customers. This innovative approach has been met with significant success, allowing customers to reduce the time it takes to order ergonomic furniture and accessories by two-thirds. The ergo room concept also enables employees to try out furniture and accessories in a real work environment, ensuring a better fit and reducing off-contract purchases.

Key Takeaways:

• The ergo room concept allows customers to reduce the time it takes to order ergonomic furniture and accessories by two-thirds.
• The concept also helps reduce off-contract ergonomic products purchases among employees.
• The ergo room contains workstations with pre-approved ergonomic furniture and accessory samples, allowing employees to try out products in a real work environment.
• Employees can check out products for up to two weeks to ensure they meet their needs.
• Boise Office Solutions' ergo room concept has been a huge success with customers, allowing them to maintain control over furniture selection while shortening the ordering process.
• The new process has resulted in increased employee satisfaction with the end product and reduced off-contract furniture purchases.
• Dan Goudge, executive vice president, marketing, at Boise Office Solutions, stated that facility managers appreciate the ergo rooms because they help implement ergonomic programs and provide product information to employees.
• Boise Office Solutions operates in 20 countries, including the United States, Australia, New Zealand, Canada, Mexico, and 19 European countries through a partnership with Ahrend Office Products.
• The company has annual sales totaling $3.5 billion and reached domestic e-commerce sales of over $1 billion in 2002.

Statistics:

• Boise Office Solutions has annual sales totaling $3.5 billion.
• The company reached domestic e-commerce sales of over $1 billion in 2002.
• The company operates in 19 European countries through a partnership with Ahrend Office Products.
• Boise Office Solutions has demonstrated leadership in supporting minority- and women-owned business development since 1972.
• The company is recognized for its outstanding commitment to customer service and is the recipient of Gartner Inc.'s inaugural CRM Excellence Award.

Sources:

• Boise Office Solutions news release, January 29 /PRNewswire/.
• Company website: http://www.boiseoffice.com/.