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Cap Gemini and Clarify Announce Strategic Alliance to Deliver Customer Relationship Management Solutions

Strategic Insights

— 1 min read

Cap Gemini and Clarify Inc. have formed a strategic alliance to deliver integrated Customer Relationship Management (CRM) solutions to companies worldwide. This agreement is a result of their established business relationship, with Cap Gemini having one of the largest Clarify practices in Europe. The partnership aims to focus on developing CRM solutions in the telecommunications, utilities, and finance sectors, where both companies foresee significant opportunities.

Key Takeaways:

  • The strategic alliance between Cap Gemini and Clarify will deliver integrated CRM solutions to companies worldwide.
  • Cap Gemini has one of the largest Clarify practices in Europe, with a successful track record of implementing CRM solutions for clients in various industry segments.
  • The partnership aims to focus on developing CRM solutions in the telecommunications, utilities, and finance sectors, where both companies foresee significant opportunities.
  • The two companies will continue to develop CRM solutions in the high-tech and manufacturing sectors, with reference clients including Matra Nortel Communications and MGE UPS Systems.
  • Clarify's President and CEO, Tony Zingale, stated that Cap Gemini brings to Clarify customers' e-business expertise and global reach, further solidifying their partnership.
  • Cap Gemini's successful track record with Clarify has been based on close operational cooperation and the development of a Cap Gemini consulting and delivery model that enables clients to achieve key CRM and e-business objectives.

Statistics:

  • Cap Gemini has achieved over 100% growth in CRM revenues in the last year.
  • The company has a successful track record of implementing CRM solutions for clients in various industry segments, including Vodafone and Cellnet in the UK, Versatel in the Netherlands, and Albacom in Italy.
  • Cap Gemini's CRM installed-base includes over 100% referenceable projects, with clients such as Matra Nortel Communications and MGE UPS Systems.
  • Clarify's eFrontOffice combines customer relationship management, Internet relationship management, and e-business capabilities in a single solution, allowing companies to quickly deploy e-business sales and service initiatives.
  • Cap Gemini America has 4,500 employees at 35 locations in the United States and 1998 revenues of $623 million.

Sources:

  • Business Wire, Oct. 25, 1999
  • Cap Gemini America, Inc. press release, 1999
  • Clarify Inc. press release, 1999

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