Compass Bank Implements SDI's ZEUS Platform to Enhance Customer Service

Compass Bank, a subsidiary of Compass Bancshares, Inc., has embarked on a comprehensive implementation of Software Dynamics, Incorporated's (SDI) ZEUS Platform system across its 317 branches in six Southern states. The ZEUS application, dubbed CompassNavigator, aims to improve customer service by enabling financial service representatives (FSRs) to complete transactions more efficiently while gathering key customer profile information and offering tailored cross-sell opportunities. By leveraging 32-bit technology, seamless integration with its Alltel host, and continuous enhancement capabilities, the ZEUS system addresses Compass Bank's requirements for a modern, customer-centric platform.

Key Takeaways:

• Compass Bank selected SDI's ZEUS Platform to streamline transactions, enhance customer service, and increase cross-sell opportunities.
• The ZEUS system enables FSRs to complete the entire new account process in under 10 minutes, reducing the time spent on transactions and allowing for more personalized customer service.
• Compass Bank's previous system was transaction-based and not user-friendly, whereas the ZEUS Platform is designed for ease of use, offering FSRs the ability to navigate the system using a mouse or menu.
• The tickler system and cross-selling capabilities have been particularly effective in improving customer service and increasing product sales.
• Compass Bank anticipates the rollout to be completed by the end of the year, with the branches that have already implemented the system expressing high satisfaction with the results.

Statistics:

• Compass Bank operates 317 full-service banking offices in six Southern states.
• The ZEUS system has the capability to process transactions in under 10 minutes, significantly reducing the time spent on new account openings.
• More than 1,000 financial institutions, including many of the top institutions in the United States, currently use SDI products and services.

Sources:

• Saudi Gazette: "Compass Bank Rolls Out New 'CompassNavigator'" (no date mentioned)
• Business Wire: "SDI Announces Implementations of ZEUS at Compass Bank" (Nov. 13, 2000)
• Compass Bancshares, Inc. Web site: www.compassweb.com