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Convergys and XACCT Technologies Announce Global Alliance for Carrier-Class Billing and CRM Services

Strategic Insights

— 2 min read

Convergys Corporation and XACCT Technologies, Inc., a leading provider of intelligent business infrastructure solutions, today announced a global alliance to integrate Convergys' Catalys Billing and Customer Care Solution with XACCTusage, a software platform for real-time usage data collection and aggregation. This integrated solution will enable IP service providers to move quickly from concept to deployment, allowing them to differentiate themselves in a highly competitive market by implementing service-specific, usage-based pricing models for various IP-based services and applications.

The integration of Catalys with XACCTusage will provide carriers with advanced functionality and enable innovative revenue-generating programs and services to be implemented quickly and cost-effectively. Convergys' president, Bob Marino, stated that the company recognizes the need to bring highly scalable, carrier-class billing and CRM capabilities to the Internet marketplace. The partnership aims to meet this need by providing a comprehensive solution that leverages XACCT's open technology platform and Convergys' carrier-class capabilities.

Key Takeaways:

  • The partnership between Convergys and XACCT Technologies will enable the integration of Convergys' Catalys Billing and Customer Care Solution with XACCTusage, a software platform for real-time usage data collection and aggregation.
  • The integrated solution will provide IP service providers with a comprehensive platform for carrier-class billing and customer relationship management (CRM) services.
  • The partnership aims to enable IP service providers to differentiate themselves in a highly competitive market by implementing service-specific, usage-based pricing models for various IP-based services and applications.
  • The integrated solution will support self-care and automated provisioning, allowing service providers to benefit from instant service activation/deactivation for enhanced revenue capture and real-time fraud management.
  • Convergys' Catalys is designed specifically for next-generation IP service providers looking to leverage IP networks to deliver high-value services and applications to end-users.
  • Convergys employs over 42,500 people in its 38 call centers and in its data centers and other offices in the United States, Canada, and Europe.
  • XACCT Technologies, Inc., is a leading provider of intelligent business infrastructure solutions for IP networks.

Statistics:

  • Convergys produces more than one million bills each day.
  • Convergys call centers handle more than one million calls each day.
  • XACCT Technologies has developed software platforms for real-time usage data collection and aggregation, automated user account provisioning, and pre-payment processing.
  • The integrated solution aims to provide carriers with advanced functionality and enable innovative revenue-generating programs and services to be implemented quickly and cost-effectively.
  • The partnership will enable IP service providers to implement service-specific, usage-based pricing models for various IP-based services and applications.

Sources:

  • Convergys Corporation (NYSE:CVG)
  • XACCT Technologies, Inc.
  • IDC (International Data Corporation)
  • Business Wire (April 6, 2000)
  • XACCT Technologies (www.xacct.com)
  • Convergys (www.convergys.com)

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