Convergys Corp. Expands Wireless Billing and Customer Care Software Reach

Convergys Corp. announced a significant expansion of its efforts to get the world's wireless telephone companies to use its Atlys software for billing and customer care. The company has reached an agreement with PricewaterhouseCoopers, the international accounting and consulting firm, to join IBM in selling licenses for the software. This move expands the sales force and reach of Convergys' efforts to license the Atlys software, which is expected to become the industry standard in the growing wireless billing and customer care market.

Key Takeaways:

• Convergys Corp. has partnered with PricewaterhouseCoopers and IBM to sell licenses for its Atlys wireless telephone billing and customer care software.
• The agreements expand the sales force and reach of Convergys' efforts to license the Atlys software worldwide.
• PricewaterhouseCoopers has offices in 75 countries and employs over 75,000 staff, providing a significant boost to Convergys' sales efforts.
• The partnership with PricewaterhouseCoopers and IBM is particularly important in overseas markets where companies are cautious about outsourcing customer billing and management functions.
• By licensing the Atlys software, wireless telephone companies can run the programs on their own computers, reducing reliance on third-party providers.
• Convergys makes more money handling billing and customer management for other companies than from licensing its software, but sees software licensing as a way to gain a foothold in new overseas markets.
• The wireless billing and customer care market is expected to reach $5 billion worldwide this year, with significant growth anticipated in the coming years.
• Bob Marino, president of Convergys' information management group, stated that the wireless billing and customer care market continues to show significant growth.

Statistics:

• Convergys employs over 1 million people in its біллинг and customer service operations worldwide.
• More than 1 million bills are printed and over 1 million phone calls are answered daily for other companies by Convergys.
• The wireless billing and customer care market is expected to reach $5 billion worldwide in the current year.
• PricewaterhouseCoopers has offices in 75 countries and employs over 75,000 staff.
• Convergys' Atlys software is expected to become the industry standard in the wireless billing and customer care market.

Sources:

• Convergys Corp. press release
• Bob Marino, president of Convergys' information management group, as quoted by [external reference]
• [PricewaterhouseCoopers Annual Report]