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Information technology services industry

Convergys Partners with COLT Telecom for DSL Management Solution

Strategic Insights

— 1 min read

Convergys, a leading provider of integrated billing and customer care services, has signed a three-year agreement with COLT Telecom Group plc to provide its digital subscriber line (DSL) management solution. This partnership enables COLT customers to view and order DSL products online, pre-qualify for service, and monitor the status of their orders. COLT, a leading provider of high-bandwidth data, Internet, and voice services, plans to deploy its DSL products in 27 networks across Europe by the end of 2000 and 30 to 32 by the end of 2001.

Key Takeaways:

  • Convergys will provide its DSL management solution to COLT, enabling customers to view, order, and manage their DSL products online.
  • COLT plans to deploy its DSL products in 27 networks across Europe by the end of 2000 and 30 to 32 by the end of 2001.
  • The partnership will help drive COLT's growth trend in the years ahead.
  • Convergys' Catalys Internet billing software, including its DSL management solution component, offers a flexible, scalable Internet billing and customer care platform.
  • COLT's initial focus for DSL will be Germany and The Netherlands, closely followed by rollout in seven more countries during 2001.
  • Convergys is a global leader in providing outsourced, integrated, billing and customer care services, employing over 45,000 people worldwide.

Statistics:

  • COLT plans to deploy its DSL products in 27 networks across Europe by the end of 2000.
  • COLT will have 30 to 32 networks in service by the end of 2001.
  • COLT currently has 25 operational metropolitan-area networks in ten countries across Europe.
  • COLT carries 7.8 billion switched minutes of traffic.
  • COLT's turnover was 401.6 million Pounds Sterling during the year ended December 1999.
  • COLT has installed 2,369 route kilometres of fibre-optic cables in its city-networks.

Sources:

  • Business Editors, Cincinnati & London, "Convergys Partner with COLT Telecom for DSL Management Solution", Business Wire, November 6, 2000.
  • COLT Telecom Group plc, "About COLT", www.colt-telecom.com, June 30, 2000.
  • Convergys Corporation, "About Convergys", www.convergys.com, 2000.

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