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Telecommunications equipment industry

Cost-Effective Implementation of CTI for Small to Medium Businesses

Strategic Insights

— 1 min read

CallWare Technologies, Inc. and Lucent Technologies have expanded their OEM agreement, enabling Lucent to implement computer telephony integration (CTI) solutions in small, medium, and multi-site businesses. The agreement authorizes CallWare's nationwide channel of telephony integrators to implement CTI solutions, further expanding the market for CTI in these sectors. This partnership positions CallWare and Lucent to capitalize on the growing demand for CTI solutions, driven by the success of Lucent's CTI offering for the Merlin Legend Advanced Solutions Communications System.

Key Takeaways:

  • The expanded OEM agreement between CallWare Technologies, Inc. and Lucent Technologies authorizes CallWare's nationwide channel of telephony integrators to implement computer telephony integration (CTI) solutions in small, medium, and multi-site businesses.
  • The agreement was prompted by the successful CTI offering for the Merlin Legend Advanced Solutions Communications System, which has seen many small and mid-size businesses across the country order the Phonetastic call control package.
  • John McAleer, market manager for the Merlin Legend, stated that the agreement is essential to increasing the number of qualified integrators who can deliver CTI solutions to Lucent's customers due to the rapidly growing market for CTI.
  • CallWare will require Lucent-specific training for all qualified integrators, which will be jointly developed and subject to Lucent's quality requirements.
  • CallWare aims to provide the same level of service quality as Lucent, ensuring that the CTI solutions are implemented to meet the high standards of Lucent's customers.
  • The partnership between CallWare and Lucent positions both companies to successfully grow with the rapidly increasing CTI market, particularly in the small, medium, and multi-site business sectors.

Statistics:

  • Over 300 PBX's are integrated with CallWare's products.
  • Many small and mid-size businesses across the country are ordering the Phonetastic call control package.
  • The market for CTI is growing rapidly, prompting Lucent and CallWare to expand their OEM agreement and increase the number of qualified integrators.
  • Lucent Technologies designs, builds, and delivers a wide range of public and private networks, communication systems, and software, with a presence in the US and internationally.

Sources:

  • CallWare Technologies, Inc. press release announcing the expansion of their OEM agreement with Lucent Technologies.
  • Lucent Technologies' webpage regarding their Merlin Legend Advanced Solutions Communications System.
  • CallWare Technologies, Inc. webpage regarding their products and services.
  • Company News On-Call: http://www.prnewswire.com, accessed on March 3, 1998.

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