Sign in Subscribe
Information technology services industry

CSG Systems Signs Multi-Year Contract with Cox Communications for Software and Services

Strategic Insights

— 1 min read

CSG Systems, Inc. has signed a multi-year contract with Cox Communications, Inc. to provide licensed software, print and mail services, and technical services. This partnership will enable Cox to provide a more robust communication offering to its customers. Cox Communications, a leading provider of broadband communications services, will utilize CSG's Event Processing System and Enhanced Statement Presentation (ESP) software to serve its 3.8 million customers.

Key Takeaways:

  • Cox Communications, a leading provider of broadband communications services, will utilize CSG's software and services to provide a more robust communication offering to its 3.8 million customers.
  • The contract includes CSG's Event Processing System, which allows a user to read event records in multiple formats from switches, voice processing units, routers, and external record sources.
  • Cox will use CSG's Enhanced Statement Presentation (ESP) software, a dynamic formatting product combining customized messages and effective design with state-of-the-art technology, for 1.7 million of its customer base.
  • ESP allows clients to use the statement as a marketing and communications tool to generate revenue and build long-term customer relationships.
  • CSG's products and services will help enable Cox to continue rolling out new products, such as telephony and high-speed data, to its customers.
  • Jack Pogge, President and Chief Operating Officer for CSG Systems, Inc., stated that Cox is one of the leading providers of broadband communications services in the United States.
  • CSG Systems, Inc. provides customer care, management, and billing solutions worldwide for the converging communications and utilities markets, including cable television, direct broadcast satellite, telephony, online services, energy service providers, and others.
  • CSG Systems, Inc. provides its services to over one-third of the households in the United States.

Statistics:

  • 1.7 million customers will use CSG's Enhanced Statement Presentation (ESP) software.
  • 3.8 million customers are served by Cox Communications, Inc.
  • CSG Systems, Inc. provides its services to over one-third of the households in the United States.
  • CSG Systems, Inc. has a global presence with customer care, management, and billing solutions for the converging communications and utilities markets.

Sources:

  • CSG Systems, Inc. (PRNewswire, March 23)
  • Cox Communications, Inc. (www.cox.com)
  • CSG Systems, Inc. (www.csgsys.com)
  • Nasdaq: CSGS
  • NYSE: COX

Read more