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CVS Health Expands Virtual Mental Health Services to 49 States and Washington, D.C.

Strategic Insights

— 1 min read

The need for accessible and affordable mental health care is becoming increasingly pressing, with 65% of adults reporting significant concerns about their or a loved one's mental health. To address this gap, CVS Health has expanded its virtual mental health services to reach individuals, couples, and families aged 13 and older in 49 states and Washington, D.C. This expansion aims to make mental health care more accessible and convenient, particularly for young people, who are disproportionately affected by mental health disorders.

Key Takeaways:

  • MinuteClinic has expanded its virtual mental health services to reach individuals, couples, and families aged 13 and older in 49 states and Washington, D.C.
  • Nearly half of the 59 million American adults with mental illness received no treatment in 2023, highlighting the need for more accessible and affordable care.
  • Talk therapy appointments are available seven days a week, evenings, and weekends, with scheduling easy through MinuteClinic.com or the CVS Health app, and referrals not required.
  • The expansion reflects a commitment to meeting individuals where they are, digitally, in their community, or in person, which is a core component of CVS Health's holistic behavioral health support strategy.
  • The services are provided by licensed therapists who offer culturally relevant care with specialties ranging from stress and anxiety to trauma, grief, and maternal mental health.
  • Counseling is available through most benefits plans, Employee Assistance Programs, and direct payment.
  • MinuteClinic offers in-person appointments in 12 U.S. metro areas for those who prefer face-to-face interaction.
  • Nearly 95% of MinuteClinic counseling visits take place virtually, where appointments can be made on the patient's time, without the need to travel.

Statistics:

  • 65% of adults reported significant concerns about their or a loved one's mental health (CVS Health, 2023).
  • 1 in 7 adolescents are affected by mental health disorders globally (CVS Health, 2023).
  • Nearly half of the 59 million American adults with mental illness received no treatment in 2023 (latest available data).
  • More than a third of Americans live in areas with a shortage of mental health professionals (CVS Health, 2023).
  • 95% of MinuteClinic counseling visits take place virtually (CVS Health, 2023).

Sources:

  • CVS Health, 2023 [Source: CVS Health survey]
  • [Original Press Release: Aug. 26 -- CVS Health issued the following news release]

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