Digital Link and Olivetti Announce Service Partnership for Expanded On-Site Support

Digital Link Corporation and Olivetti today announced a service partnership to provide expanded installation and on-site service support to Digital Link customers throughout the United States. Under the agreement, Olivetti's U.S. service organization, which has nationwide coverage through its offices in 193 cities, will provide installation and on-site service support to Digital Link customers as well as customers of Digital Link's resellers. This partnership is a significant move for Digital Link, enabling its customers to have timely and cost-effective on-site support from nearby Olivetti field service locations.

Key Takeaways:

• The partnership between Digital Link and Olivetti will provide expanded installation and on-site service support to Digital Link customers nationwide.
• Olivetti's U.S. service organization, with offices in 193 cities, will provide installation and on-site service support to Digital Link customers and its resellers.
• The partnership aims to provide timely, cost-effective on-site support to Digital Link customers, with a trained service engineer responding within four hours to the customer site.
• All service and support requests will be coordinated through Digital Link's Technical Assistance Center (TAC), staffed by technical advisors 24 hours a day, seven days a week.
• Two on-site service programs are offered by Digital Link: eight hours a day, five days a week (Monday through Friday excluding holidays), or seven days a week, twenty-four hours a day, 365 days a year.
• Toni Bellin, Digital Link's Vice President of Operations, stated that the partnership significantly strengthens Digital Link's service offering, providing timely and cost-effective on-site support to customers.
• Michael Olszewski, director of sales of customer service for Olivetti North America, emphasized that the agreement is another step in Olivetti's strategy of providing support services for key data communications technology companies.

Statistics:

• Olivetti's U.S. service organization has offices in 193 cities, enabling nationwide coverage for service support.
• Digital Link customers will have access to Olivetti's field service locations for on-site support, with a trained service engineer responding within four hours.
• Two on-site service programs are offered by Digital Link: eight hours a day, five days a week, or seven days a week, twenty-four hours a day, 365 days a year.

Sources:

• Digital Link Corporation's press release dated November 13, 1995.
• Olivetti North America press statement, November 13, 1995.