Sign in Subscribe
Banking industry

Digital Transformation in BFSI: Leaders Share Insights at ISG TechXchange: BFSI

Strategic Insights

— 2 min read

Industry leaders from prominent banking, financial services, and insurance companies will gather at the ISG TechXchange: BFSI on May 18-19 to discuss the latest digital solutions that deliver a seamless customer experience and boost loyalty and sales. The event will explore topics such as digitizing customer journeys, scaling up transformation, and finding more agile and productive ways of working. Experts from Wells Fargo, Alliance Data Systems, AmTrust, Travelers, First Horizon, BMO, and more will share their insights on the changing consumer and business owner expectations, digital customer engagement, and the importance of in-person interaction in a hybrid work environment.

Key Takeaways:

  • **Customer intimacy and engagement**: The market pressure will accelerate the adoption of technologies to drive customer intimacy and engagement, combat financial crime, make better use of data, adjust service delivery to customer preferences, and manage corporate spending.
  • **Digital customer engagement**: The pandemic has made the case for increased remote working, and conversely, highlighted the importance of in-person interaction, which will have an impact on the future of work.
  • **Hybrid work environment**: The future of work will require meeting the demands of a hybrid work environment, and industry leaders will discuss the importance of in-person interaction in a virtual setting.
  • **Seamless customer experience**: Insurance purchases that used to happen in person can now happen online, and this requires seamless interactions across multiple channels to provide an exceptional customer experience in every interaction.
  • **Data and analytics**: Leveraging data and analytics to deliver high-value outcomes in insurance will be a key focus area, with leaders discussing creative ways to drive customer engagement and innovation.
  • **Innovation and disruption**: The role of competition and cooperation is changing, with insurers leveraging third-party providers to jumpstart their processes, customer experience, and digital journeys.
  • **Emerging technologies**: The ISG Innovation Lab sessions will explore emerging products and technologies, and the ISG Startup Challenge will feature entrepreneurs pitching their new business ideas.

Statistics:

  • **75%** of the world's top 100 enterprises have worked with ISG for their technology research and advisory needs.
  • **More than 1,300** digital-ready professionals operate in ISG, with offices in over 20 countries.
  • **2006** is the year when ISG was founded.
  • **20 years of experience** in the digital transformation market
  • **700+ clients** have collaborated with ISG for their digital transformation needs.

Sources:

  • ISG (Information Services Group) (Nasdaq: III) Press Release, "ISG TechXchange: BFSI to Examine Digital Solutions for Seamless Customer Experience" (May 3, 2021)
  • Businesswire.com, "ISG TechXchange: BFSI to Examine Digital Solutions for Seamless Customer Experience" (May 3, 2021)
  • ISG (Information Services Group) website, "About ISG"

Read more