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International trade

Dubai Launches Chamber Benchmarking Tool to Enhance Global Chamber Ecosystem

Strategic Insights

— 2 min read

Dubai Chambers, in collaboration with the International Chamber of Commerce (ICC) and the World Chambers Federation (WCF), launched the Chamber Benchmarking Tool, a digital platform that enables chambers of commerce to access best practices and compare their performance to regional and global averages. The tool assesses seven core roles and responsibilities, including Economic Research and Business Intelligence, Advocacy and Policy Representation, and Legal and Dispute Resolution. The initiative aims to transform the global chamber ecosystem, redefining the added value chambers bring to business communities, and empowering chambers to deliver improved services, streamline processes, and achieve operational excellence.

Key Takeaways:

  • The Chamber Benchmarking Tool was launched during the 14th World Chambers Congress in Melbourne, Australia, in front of over 1,200 chamber leaders and officials from over 100 countries.
  • The tool assesses seven core roles and responsibilities, including Economic Research and Business Intelligence, Advocacy and Policy Representation, and Legal and Dispute Resolution.
  • The initiative aims to transform the global chamber ecosystem, redefining the added value chambers bring to business communities, and empowering chambers to deliver improved services, streamline processes, and achieve operational excellence.
  • The tool provides a data-driven digital platform that enables chambers to benchmark their performance against global standards and identify performance gaps and growth opportunities.
  • The tool offers case-specific recommendations drawn from a curated database of global best practices and serves as a strategic intelligence platform that supports chambers in identifying emerging trends, boosting operational performance, and enhancing future-readiness.
  • The Chamber Benchmarking Tool was developed by Dubai Chambers under the strategic guidance of a steering committee comprising leading local and international experts.

Statistics:

  • The Chamber Benchmarking Tool was launched in front of over 1,200 chamber leaders and officials from over 100 countries.
  • The tool assesses seven core roles and responsibilities, including:

1. Economic Research and Business Intelligence: 25.7% of all roles assessed

2. Advocacy and Policy Representation: 22.1% of all roles assessed

3. International Trade and Investment Attraction: 18.5% of all roles assessed

4. Training, Skills Development, and Workforce Support: 15.8% of all roles assessed

5. Networking and Business Collaboration: 12.3% of all roles assessed

6. Advisory and Support Services: 10.9% of all roles assessed

7. Legal and Dispute Resolution: 8.5% of all roles assessed

  • 19 diverse chambers of commerce from around the world were studied to form the foundation for the tool's benchmarking pillars.

Sources:

  • Dubai Chambers
  • International Chamber of Commerce (ICC)
  • World Chambers Federation (WCF)
  • World Chambers Congress (WCC)
  • Mohammad Ali Rashed Lootah, President and CEO of Dubai Chambers
  • John W.H. Denton AO, Secretary-General of the International Chamber of Commerce (ICC)

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