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Family Left Devastated After Being Asked to Leave Caravan Park in Wales

Strategic Insights

— 1 min read

A family who booked a £560 week-long stay at the Lyons Robin Hood Holiday Park in Rhyl, Denbighshire, left heartbroken after experiencing several issues during their stay and eventually being asked to leave. Nicola Jones, her partner David Shirley, and their three children, had arrived at the caravan park last Saturday and were due to check out today, but say they were told to leave early. Among the issues they faced were finding toothpaste in the sink, urine in the toilet, a sewing needle in the carpet, and no running water in the food kiosks.

Key Takeaways:

  • The family experienced numerous issues during their stay, including toothpaste in the sink, urine in the toilet, a sewing needle in the carpet, and no running water in the food kiosks.
  • Nicola Jones left a note for the cleaner to point out the issues in their caravan, but claimed her request was ignored.
  • The family was eventually asked to leave the caravan park without a reason being given, with Nicola being told they would receive a refund.
  • The family has been offered a two-night refund, which Nicola considers to be unacceptable.
  • The caravan park's housekeeping team managed to resolve all issues with the accommodation after a complaint was made to reception.

Statistics:

  • The family booked a £560 week-long stay at the caravan park.
  • The issues with toothpaste in the sink, urine in the toilet, and no running water in the food kiosks occurred over a period of three days (Sunday to Wednesday).
  • The family was asked to leave the caravan park at 10pm on Wednesday.
  • The family arrived home in south Wales at 3.30am on Thursday.

Sources:

  • North Wales Live, "Family left devastated after being asked to leave caravan park in Rhyl" by Chianna Roberts, [www.northwaleslive.co.uk/news/local-government/family-left-devastated-after-being-asked-to-leave-18749322](https://www.northwaleslive.co.uk/news/local-government/family-left-devastated-after-being-asked-to-leave-18749322)
  • The Mirror, "Family 'thrown out' of caravan park after finding toothpaste in sink and urine in toilet" by Chloe Jones, [www.mirror.co.uk/news/uk-news/family-thrown-out-caravan-park-24319467](https://www.mirror.co.uk/news/uk-news/family-thrown-out-caravan-park-24319467)

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