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Computer industry

Gold Systems and LeadingC Partner to Develop Voice Self-Service Applications

Strategic Insights

— 1 min read

Gold Systems, a renowned developer of interactive voice response (IVR) and speech self-service application solutions, has announced a partnership with LeadingC, a respected developer of speech recognition and Internet technologies. The collaboration aims to strengthen both companies' offerings in the speech self-service market, leveraging their technical expertise and business development capabilities to create innovative applications for global clients. The partnership will enable the companies to co-market packaged applications, expand their service offerings, and share engineering resources across North America and Asia.

Key Takeaways:

  • The partnership between Gold Systems and LeadingC will result in the development of voice self-service applications for global clients, leveraging the strengths of both companies.
  • Gold Systems and LeadingC have partnered before on specific projects, with Gold Systems praising LeadingC's technical expertise and customer-centric approach.
  • The partnership will enable the companies to co-market packaged applications, expand their service offerings, and share engineering resources across their offices in North America and Asia.
  • Gold Systems can now offer customers an expanded set of products and professional services with LeadingC's technical capabilities, while LeadingC will benefit from Gold Systems' business development capabilities and large client base.
  • The integration of speech into existing enterprise IT infrastructure is a critical need for customers, and this partnership provides complementary expertise to address these requirements.

Statistics:

  • Gold Systems has over 14 years of experience in IVR and speech self-service application development.
  • Gold Systems has supported over 1 billion telephone calls, resulting in dramatic savings for their customers.
  • LeadingC uses speech recognition, VoiceXML, and Internet technologies to deliver substantial competitive advantages and significant return on investment (ROI) to their customers.
  • Gold Systems has received numerous industry awards and is a top-tier partner to leading speech vendors, including Avaya, IBM, Nuance Communications, and Microsoft.

Sources:

  • "Gold Systems Partners with B2B Content Developer Dialog Marketing Group to Deliver Effortless Online Title Insurance and Property Reports" - PR Newswire (1999)
  • "Gold Systems Partners with Marketing Pilot to Deliver Personalized Customer Service at Mail Boxes Etc." - PR Newswire (1998)
  • About Gold Systems - Gold Systems website - http://www.goldsys.com/
  • About LeadingC - LeadingC website - http://www.leadingc.com/

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