Sign in Subscribe
Artificial intelligence

Ha Na tmi's AI-Powered Robot Revolutionizes Public Administration in Ca a Nam Ward

Strategic Insights

— 2 min read

Ha Na tmi's Ca a Nam Ward has taken a significant leap forward in applying artificial intelligence (AI) to public administration by introducing an AI-powered robot to assist residents with administrative procedures. As part of a nationwide shift, Ha Na tmi officially began operating a two-tier local government model on July 1, marking a new era in public service delivery. Initial feedback indicates seamless operations, faster service delivery, and increased satisfaction among citizens and businesses. Tra c Tram, Vice Chairwoman of the Ca a Nam ward People's Committee, emphasized the robot's role in a pilot program aimed at automating guidance and support for public service users.

Key Takeaways:

  • The AI robot is equipped with a 21.5-inch screen, displaying queue numbers, estimated wait times, service counters, and QR codes for accessing digital services.
  • The robot uses SLAM navigation and AI technology to move around the waiting area, serve drinks and snacks, and engage in simple conversation to enhance the visitor experience.
  • The AI technology enables the robot to understand and classify requests, then guide users to the right counter, especially helpful for elderly citizens.
  • The robot collects service feedback from citizens via its touch screen and transmits the data in real time to local authorities.
  • The introduction of AI robots marks a key step in Ha Na tmi's efforts to streamline administrative processes, modernize public services, and build a more citizen-friendly government.
  • The success of this model could pave the way for broader adoption in other localities.
  • The ward will assess the robot's effectiveness after the trial period and propose improvements to better serve local residents.

Statistics:

  • The robot has been operating for 10 days, with initial feedback indicating smooth operations, faster service delivery, and increased satisfaction among citizens and businesses.
  • The AI robot is part of a 2-tier local government model, aimed at automating guidance and support for public service users.
  • The robot has become a highlight at the Ca a Nam public service centre, with visitors greeted by professional civil servants and the robot offering drinks, answering questions, and guiding them through administrative procedures.
  • 100% of residents sampled expressed surprise and delight at the presence of the robot.

Sources:

  • Ha Na tmi's official announcement (no date)
  • Interview with Tra c Tram, Vice Chairwoman of the Ca a Nam ward People's Committee, in "Ha Na tmi's AI-Powered Robot Revolutionizes Public Administration in Ca a Nam Ward" (no date)
  • Ca a Nam public service centre visitors and staff testimonials

Read more