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Hotels and motels

Hilton Hotels Introduces Boarding Pass Printing at Check-In Kiosks

Strategic Insights

— 1 min read

Hilton Hotels has introduced a convenient new feature for travelers, allowing guests to print boarding passes for most major airlines at check-in kiosks in the lobbies of 37 participating hotels. This technology, compatible with 18 airlines, streamlines the airline check-in process, enabling guests to check in, change seats, request upgrades, and print their boarding pass at the kiosk, all for no extra cost. The kiosks, which also facilitate tasks such as viewing reservations, checking-in to the hotel, obtaining room keys, and checking-out, aim to provide a more efficient and enjoyable travel experience.

Key Takeaways:

  • The new technology is available at 37 participating Hilton hotels and works with 18 airlines.
  • Guests can print boarding passes for most major airlines using the kiosks.
  • The kiosks also enable guests to perform various other tasks, including viewing reservations, checking-in to the hotel, and checking-out.
  • The technology offers a convenient and time-saving solution for flight check-in.
  • Hilton guests can also use the kiosks to check-in to the hotel, obtain room keys, and view pre-arrival messages.
  • Hotel staff is available to assist at the kiosks, and traditional front-desk services and guest assistance remain available.
  • Tim Harvey, executive vice president and chief information officer, emphasized the convenience of the new technology.
  • Jeffrey Diskin, senior vice president - Hilton brand management, noted that the goal is to enable guests to enjoy the journey of travel, rather than wasting time in check-in lines.

Statistics:

  • 37 participating Hilton hotels offer the boarding pass printing feature.
  • The technology is compatible with 18 airlines.
  • The kiosks also enable guests to perform various other tasks, such as viewing reservations and checking-out.

Sources:

  • "Hilton Resorts Introduces Innovative Solutions for Guest Convenience" ([Wireless News – (C)1999-2006 10Meters](http://www.10meters.com))
  • M2 Communications Ltd – [http://www.m2.com](http://www.m2.com)

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