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Financial services

Hybrid Work Requires More Than Flexible Policies: A Call for an Intelligent Workplace Foundation

Strategic Insights

— 1 min read

As the financial services industry continues to adapt to the realities of hybrid work, a new report by Maptician highlights the challenges and opportunities inherent in this shift. While 60% of financial services leaders believe that hybrid work is the most productive model, they are facing a growing disconnect between individual productivity and team collaboration. The report reveals that burnout is rising across all work models, and many firms are struggling to collect data on real estate ROI and employee behavior. To succeed in this new landscape, firms must move beyond flexible policies and invest in an intelligent workplace foundation that enables adaptability, visibility, and data-driven decision-making.

Key Takeaways:

  • 70% of financial services organizations cite lack of informal interaction and brainstorming as the biggest challenge in hybrid or remote environments.
  • 35% of firms don't know or won't disclose their real estate cost per square foot, making it difficult to optimize space and make data-driven decisions.
  • Burnout is not model-specific, with 35% saying in-office roles are most at risk, 30% citing remote roles, and 25% citing hybrid roles.
  • To succeed in hybrid work, firms must invest in better collaboration tools (55%), revise hybrid policies (40%), and launch in-office engagement programs (35%).
  • The "hybrid paradox" refers to the growing disconnect between individual productivity and team collaboration, with 60% of respondents saying hybrid work supports the highest productivity but more than half still viewing full-time in-office work as best for cross-functional collaboration.

Statistics:

  • 60% of financial services leaders believe that hybrid work is the most productive model.
  • 70% of firms cite lack of informal interaction and brainstorming as the biggest challenge in hybrid or remote environments.
  • 35% of firms don't know or won't disclose their real estate cost per square foot.
  • 55% of firms are investing in better collaboration tools.
  • 40% of firms are revising hybrid policies.
  • 35% of firms are launching in-office engagement programs.
  • Burnout is rising across all work models, with 35% citing in-office roles as most at risk, 30% citing remote roles, and 25% citing hybrid roles.

Sources:

  • Maptician, "The Hybrid Paradox: Overcoming the Disconnect Between Productivity and Collaboration", [www.maptician.com](http://www.maptician.com)
  • Survey of financial services organizations conducted in the first half of 2025.

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