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IBM and ADP Launch myautogarage.com for Easier Vehicle Maintenance and Management

Strategic Insights

— 1 min read

IBM and ADP have announced the launch of myautogarage.com, a web-based service that connects millions of motorists with auto dealers and manufacturers to simplify vehicle maintenance and management. This first-of-its-kind service enables users to schedule service appointments, access binding price quotes, and view service histories for their vehicles, all from the convenience of their personal computer.

Key Takeaways:

  • myautogarage.com is a comprehensive web-based service that will reach millions of automotive service customers, with IBM and ADP expecting to connect consumers directly with auto dealers and manufacturers of their choice.
  • The service will offer features such as scheduling service appointments, accessing binding service price quotes, and viewing service histories for vehicles.
  • AutoNation, the largest automotive retailer in the US, has signed a letter of intent to be the first major auto dealer subscriber, making the service accessible to a $20 billion retail network.
  • myautogarage.com will provide customer relationship management capabilities to auto dealers and manufacturers through e-CRM technology from Newgen Results Corp.
  • The service is expected to revolutionize the vehicle ownership experience, allowing consumers to conveniently manage their vehicles' service and maintenance through the Internet.

Statistics:

  • 18,000 auto and truck dealers have information systems in place, with IBM and ADP expecting to reach millions of automotive service customers.
  • AutoNation, the largest auto retailer in the US, sold over $1 billion worth of automobiles last year via the Internet.
  • 1.4 million page visits each month are received by AutoNation's Web sites.
  • Newgen Results Corp. provides customer-relationship management (CRM) and technology solutions to over 5,500 dealerships and 11 top automobile manufacturers.
  • Of the approximately 22,000 dealerships in the US, over 25% use Newgen customer-loyalty and retention products.

Sources:

  • "IBM and ADP Unveil myautogarage.com"
  • "AutoNation, IBM, and ADP Launch myautogarage.com"
  • IBM Press Release
  • ADP Dealer Services Group
  • Newgen Results Corp.

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